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Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Hi,
My client google merchant account has been suspended due to policy violation: Misrepresentation of self or product.
I have called Google over 20 times in the last month and I am getting the runaround. Does anyone know what could have caused this?
I am using a Shopify site and using their app to connect to the google merchant center.
 
My account was open on Black Friday of 2017 and was running shopping ADS until I got suspended last month.
 
The URL is fanletic.com
 
Thanks,
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author adam s
March

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

[ Edited ]
Top Contributor
# 4
Top Contributor

if similar inventory were being submitted for shopping-ads,

via ebay or amazon, in addition to a private-website, then yes --

that is certainly one signal that may trigger such a policy-flag.

less often, a misrepresentation-violation may simply be

a single issue -- such as similar products from multiple

sites, or unclear contact-us information lacking a proper

business-address that resolves properly on google-maps.

more often, or more serious, misrepresentation-violations are typically
flagged based on information assessed over time, using many multiple
trust-related signals, from multiple sources -- not just one or two.

 

View solution in original post

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

[ Edited ]
Top Contributor
# 2
Top Contributor

shopping-ad misrepresentation violations are rather serious and mainly
relate to how a product or business has been represented to the public,
over time -- for example, such policy-flags are often due to affiliated,

related, or parent companies that have similar or cookie-cutter content,

often with similar physical inventory, often on multiple private-websites
or marketplace-venues such as bonanza, ebay, ebid, etsy, ruby-lane, etc.

google may also include input and reviews related

to the business, business-practices, supply-chains,

etc., from a variety of sources.

regardless, if the suspension was made permanent, then there is no fix
and google tends to not offer any further information, or related details,
especially if the decision is final or there is no chance for reinstatement.

 

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Since I am selling the same item on Amazon and eBay. I could get flagged for it? 

Marked as Best Answer.
Solution
Accepted by topic author adam s
March

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

[ Edited ]
Top Contributor
# 4
Top Contributor

if similar inventory were being submitted for shopping-ads,

via ebay or amazon, in addition to a private-website, then yes --

that is certainly one signal that may trigger such a policy-flag.

less often, a misrepresentation-violation may simply be

a single issue -- such as similar products from multiple

sites, or unclear contact-us information lacking a proper

business-address that resolves properly on google-maps.

more often, or more serious, misrepresentation-violations are typically
flagged based on information assessed over time, using many multiple
trust-related signals, from multiple sources -- not just one or two.

 

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Ok, thank you. But there no way that I can do both ads? or if I stop doing ads on eBay will it let me start doing ads on my website again? 

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

[ Edited ]
Top Contributor
# 6
Top Contributor

first, you're welcome.

ebay-support would likely need to be contacted directly,
to determine how, or if, inventory could be prevented
from being submitted to google for shopping-ads.

for a serious misrepresentation issue, someone from google would
likely need to reinstate the account directly -- google's automated

systems are unlikely to do so alone.

however, assuming the issue is isolated to ebay-selling, when there
are typically many more trust-signals associated with the violation,
is likely imprudent -- especially without some indication from google
that there is a chance for reinstatement.

for example -- was the business ever represented by another domain-name;
was there ever any history of poor customer-reviews or previous policy-flags,
for the current business, or any related or past businesses; does the product
supply-chain conform to google's policies and how is the product inventory
represented to the public; does the site include a proper business-address;

has the business existed under multiple/previous names/entities, etc.

a careful inspection of the original suspension-email from google,
is usually critical to understanding a suspension -- any subsequent
emails from google are usually critical to judging if a reinstatement
is even possible.

some suspensions are simply permanent.

 

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

The website has all the info about the company in the footer of the page. The website has only been live for 5 months. No history of previous flags. All the products are clothes products. 

 

Thanks, 

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

[ Edited ]
Top Contributor
# 8
Top Contributor

what likely remains are the histories of the merchant,
business, ad-account, and any related sites/domains,
product supply-chain details, submitted-data details,
and any inventory submitted from other venues.

if google's assessment was improper, then submitting an appeal will
usually result in an instant reinstatement when the review is done --

otherwise, there is a limited number of appeal-requests allowed.

posting, here in public, the original suspension-email from google and
any related follow-up emails -- minus any personal or private details --
may allow other forum-members to offer more specific suggestions.


that said, forum-members do not have access
to the information and tools that the google
policy-teams use in their assessments --

google is the final arbiter of all policies.

 

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Sidenote. I created a new merchant account to see if that would help. If you notice the Merchant Ids are different. The other one is closed. 

Google merchant account - suspended due to policy violation: Misrepresentation of self or product.

Top Contributor
# 10
Top Contributor

forum-members cannot look into any accounts.

 

generally, creating any new or additonal accounts,
in reaction to a suspension, is a policy violation --
related to circumventing the policies -- in addition
to the original suspension-flag.

 

all such accounts will eventually be suspended, at any time.