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Google discriminating between advertisers in promoting PLAs

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are not being allowed to promoted DTH products citing the reason as the sale is not tangible while Google is handsomely allowing others to promote through product listing ads.

 

Our repeated calls and emails for the past 3 years did not yield any result and they keep on allow new advertisers to promote through product listing ads but us.

 

Let there be a level playing field. Let there be a time bound action.

2 Expert replyverified_user

Re: Google discriminating between advertisers in promoting PLAs

[ Edited ]
Community Manager
# 2
Community Manager

Hi amplifi,

You can report ads you believe to be in violation of AdWords policy via the form on this page.

Thanks!
Cassie

Re: Google discriminating between advertisers in promoting PLAs

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Cassie,

We reported through phone calls, emails and through this but nothing happened. They are saying that the issue would be resolved in "due course". Waiting since 3 years for the due time to come...

Google discriminating between advertisers in promoting PLAs

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi. In a very similar position. Was yours ever resolved?

Google discriminating between advertisers in promoting PLAs

Rising Star
# 5
Rising Star

The only way to resolve any violation is to submit it via the form below. It is up to Google to investigate at there own discretion.

https://support.google.com/merchants/contact/policy?hl=en&p=shop

 

For any new issues, please create a new thread.

 

Hope it helps.

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Re: Google discriminating between advertisers in promoting PLAs

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thanks
Already did that and have no response of course.
However, I don't believe that either company are breaking any of the
policies. The only thing for sure is that both companies are offering the
exact same service to the exact same consumers.

I have asked Google yet again why one of the companies is banned and the
other is not.
Trying to run a business here and Google are costing me lost customers as
these are one-off purchases.


Regards

Andrew Shine

Re: Google discriminating between advertisers in promoting PLAs

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks
Already did that and have no response of course.
However, I don't believe that either company are breaking any of the
policies. The only thing for sure is that both companies are offering the
exact same service to the exact same consumers.

I have asked Google yet again why one of the companies is banned and the
other is not.
Trying to run a business here and Google are costing me lost customers as
these are one-off purchases.


Regards

Andrew Shine