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Google data feed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi can someone please get back to me regarding this i have tried and tried to add data feed and products but all i get is error messages and lots of them i have no clue what im doing wrong and why it wont do it right im pulling my hair out haha

Re: Google data feed

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi @tracey t

 

Can you please list the errors you are facing as without these we would be unable to provide you instructions.

 

We don't have the ability to access your account, so as many details as possible would be helpful. 

 

Tom

Re: Google data feed

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
 
 
<edited by a Community Manager as noted below>
 
Note: this post has been edited by a Community Manager, in order to remove a screenshot that contained sensitive and confidential information. This is done in order to protect privacy and account security.
 
Please feel free to re-post the screenshot, after having removed - or fully obscured - any and all confidential information such as account ID, email address and the like.

Re: Google data feed

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
heres what i get and everytime i try to sort these a new error occurs i have no idea whats happening and iv been at this days its more than likley something so simple as im not to good on the pc lol

Re: Google data feed

Participant ✭ ✭ ☆
# 5
Participant ✭ ✭ ☆

Hi @tracey t

 

Could you please write the errors in a form of response with no personal, sensitive information, as this will be removed and we will be unable to assist you.

 

Thanks

 

Tom

Re: Google data feed

Follower ✭ ✭ ✭
# 6
Follower ✭ ✭ ✭
A good tip is to use Google Merchant Diagnostics and read the errors and warnings.

Do note that there is a big difference between errors and warnings. Errors are items that need to be fixed in order to be displayed in Google Shopping. Where warnings are recommendations which should be fixed in order to have a complete product data, but your products will be listed.

If you encounter errors simply click on the explanations, ether thought Google is a big beast and rather complicated. Simply take each error or warning step by step. If you can list your problems than I'm sure someone can assist you.

Re: Google data feed

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi i have been through the errors one by one and thought i had fixed them
and did what it asked and the same with the warnings but each time it come
up with more errors and warnings i just dont no whats happening, i cannot
show you the errors as i deleted it all with not being able to correct it,
i just cant see where im going wrong?

Re: Google data feed

Follower ✭ ✭ ✭
# 8
Follower ✭ ✭ ✭
Submit a test feed, than download a csv file from the diagnostic. If you provide it here, I'll have a look at give you advise.

Re: Google data feed

Participant ✭ ✭ ☆
# 9
Participant ✭ ✭ ☆

Hi @tracey t

 

Whilst submitting a test feed will allow for you to monitor errors upon changes and avoid the disapproval or suspension of a live feed, it will not supply you a different set of errors, so as the problem lies within the correction of these problems, I would suggest reaching out to a specialist at Google to assist you. 

 

Unfortunately, here in the community, we are unable to view individual accounts, so troubleshooting is made all that more difficult.

 

However, once you have spoken with Google, if you are then aware of the problems, you can report these within a reply and we could assist you from there. 

 

You can contact Google Here - https://support.google.com/merchants/troubleshooter/3095175?hl=en#ts=6084723

Tom

Re: Google data feed

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi I have contacted a Google specialist but as,yet not having any joys on fixing the problems hopefully get it sorted soon