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Google data feed

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# 1
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Hi, I cannot seem to get a new data feed or test data feed in the merchant centre? keeps saying 'oops there was an error with the page'. I want the tmeplate for the google datat feed to sell products on Google shopping. Can anyone help please?

2 Expert replyverified_user
3 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Eleanor S
September 2015

Re: Google data feed

[ Edited ]
Top Contributor
# 4
Top Contributor

 

if a google-apps account is being used to access the merchant-center
then a google-spreadsheet cannot be used as a registered feed-type --
regardless of which browser is being used -- and is the most typical

reason for that specific oops-error.

if a google-apps-account is not being used then
that specific oops error is typically related to --
(a) the browser or (b) how the feed was registered
or (c) how the file is being saved and submitted.

if clearing the cache and cookies does not work,
try simply using a different browser such as chrome.

otherwise, be certain that a google-apps-account is not being used.

as to templates and submitting books, most templates are rather generic and
do not indicate what  is required (or not required) for a specific item type --
to determine what is required for a specific type of item (such as books)
simply follow the following summary chart:
https://support.google.com/merchants/answer/1344057

 

using a test-feed before submitting any live data-feed

is generally always a best-practice that can help avoid

many feed and especially account related issues.

https://support.google.com/merchants/answer/1188998


see also
https://support.google.com/merchants/answer/160567

https://support.google.com/merchants/#topic=3404779
https://support.google.com/accounts/answer/72709

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Eleanor S
September 2015

Re: Google data feed

Top Contributor
# 7
Top Contributor
first, you're welcome.

all accounts used to access the merchant-center are google-accounts;
however, some google-accounts are specifically google-apps-accounts.

the last see-also link explains how to identity a google-apps-account.

the google-account used to access the merchant-center is
the (email) address listed in the upper-right-hand-corner
of the dashboard --
https://www.google.com/merchants/merchantdashboard

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Eleanor S
September 2015

Re: Google data feed

[ Edited ]
Top Contributor
# 10
Top Contributor

first, you're welcome again.

yes, an excel spreadsheet may be used when saved as tab-delimited --
but the current google-spreadsheet feed will need to deleted and then
registered as a plain .txt tab-delimited feed (not a google-spreadsheet); e.g.
google-inventory-feed.txt

be certain to do this only once -- since deleting a feed deletes all feed items.

 

normally, only one, single, live data-feed should be seen

within the dashboard per-target-country; the one feed

can accommodate between one and 100,000 items or so --

and the live feed should be registered only once.

 

of course, you may use as many test-feeds as you like --

simply be certain that any test-feed file name is unique.

 

as an aside, after the data-feed is registered as a .txt tab-delimited format,

a google-spreadsheet may then be used to save a .txt tab-delimited file --

for upload to the merchant-center -- similar to excel or other spreadsheets.

see also
https://support.google.com/merchants/answer/160567

https://support.google.com/merchants/answer/188475
https://support.google.com/merchants/search?q=excel

View solution in original post

Re: Google data feed

Community Manager
# 2
Community Manager

Hi Eleanor S,

It sounds like you are having browser issues. Try clearing your cache and cookies, or using a different browser.

 

You can view the Google Spreadsheets template for Data Feeds through this Help Center Article.

 

Kathleen

Re: Google data feed

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Hi Kathleen,

I am using Mozilla Firefox, could it be my internet connection?
I wanted a template as I am not really sure what data I need to input to sell books on Google Merchant! So i think I followed the steps on the link you gave me to create a new test data feed but then it times out.

Eleanor
Marked as Best Answer.
Solution
Accepted by topic author Eleanor S
September 2015

Re: Google data feed

[ Edited ]
Top Contributor
# 4
Top Contributor

 

if a google-apps account is being used to access the merchant-center
then a google-spreadsheet cannot be used as a registered feed-type --
regardless of which browser is being used -- and is the most typical

reason for that specific oops-error.

if a google-apps-account is not being used then
that specific oops error is typically related to --
(a) the browser or (b) how the feed was registered
or (c) how the file is being saved and submitted.

if clearing the cache and cookies does not work,
try simply using a different browser such as chrome.

otherwise, be certain that a google-apps-account is not being used.

as to templates and submitting books, most templates are rather generic and
do not indicate what  is required (or not required) for a specific item type --
to determine what is required for a specific type of item (such as books)
simply follow the following summary chart:
https://support.google.com/merchants/answer/1344057

 

using a test-feed before submitting any live data-feed

is generally always a best-practice that can help avoid

many feed and especially account related issues.

https://support.google.com/merchants/answer/1188998


see also
https://support.google.com/merchants/answer/160567

https://support.google.com/merchants/#topic=3404779
https://support.google.com/accounts/answer/72709

Re: Google data feed

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Thank you for that,

How can I tell what Google account I'm using?
E

Re: Google data feed

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆
Hi Eleanor,

Have you logged in to Merchant center account directly or you are accessing it through Adwords?
Marked as Best Answer.
Solution
Accepted by topic author Eleanor S
September 2015

Re: Google data feed

Top Contributor
# 7
Top Contributor
first, you're welcome.

all accounts used to access the merchant-center are google-accounts;
however, some google-accounts are specifically google-apps-accounts.

the last see-also link explains how to identity a google-apps-account.

the google-account used to access the merchant-center is
the (email) address listed in the upper-right-hand-corner
of the dashboard --
https://www.google.com/merchants/merchantdashboard

Re: Google data feed

Follower ✭ ☆ ☆
# 8
Follower ✭ ☆ ☆
Hi Abhishek,

When I log in I have my personal details screen, with the emails and at the bottom I click on Merchant centre, I don't think its through AdWords?

Thank you, Eleanor

Re: Google data feed

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆
Morning,

I think that is the only link I missed out on!

I think its a google apps account as I have the organisation name as part of the email!

Could I use xcel spreadsheet to do the data feed but then I need to save it as a .txt file?

Thank you for all your help!

Eleanor
Marked as Best Answer.
Solution
Accepted by topic author Eleanor S
September 2015

Re: Google data feed

[ Edited ]
Top Contributor
# 10
Top Contributor

first, you're welcome again.

yes, an excel spreadsheet may be used when saved as tab-delimited --
but the current google-spreadsheet feed will need to deleted and then
registered as a plain .txt tab-delimited feed (not a google-spreadsheet); e.g.
google-inventory-feed.txt

be certain to do this only once -- since deleting a feed deletes all feed items.

 

normally, only one, single, live data-feed should be seen

within the dashboard per-target-country; the one feed

can accommodate between one and 100,000 items or so --

and the live feed should be registered only once.

 

of course, you may use as many test-feeds as you like --

simply be certain that any test-feed file name is unique.

 

as an aside, after the data-feed is registered as a .txt tab-delimited format,

a google-spreadsheet may then be used to save a .txt tab-delimited file --

for upload to the merchant-center -- similar to excel or other spreadsheets.

see also
https://support.google.com/merchants/answer/160567

https://support.google.com/merchants/answer/188475
https://support.google.com/merchants/search?q=excel