AdWords
3K members online now
3K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Google Trusted Stores ratings gone forever after migration?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account migrated from Google Trusted Stores to the Merchant Center Customer Reviews almost a month ago. I know Customer Reviews has some lagtime on reporting-- but it been so long. My Google Trusted Stores data hasn't migrated over. I'm essentially starting from scratch trying to generate reviews. Has this happened to anyone else? Should I still be waiting for my old reviews ratings to show up in Customer Reviews

Google Trusted Stores ratings gone forever after migration?

[ Edited ]
Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello @Jonathan H

 

You should have received an email when the migration is over. If you already received it I am afraid that there will be no old reviews imported.

 

I recommend you to contact Google and ask them:

https://support.google.com/merchants/contact/gcr_merchant_contact

 

Regards,

 

Hana

 

Google Trusted Stores ratings gone forever after migration?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I asked them and they said that the old reviews (and ratings) migrated over, but cannot be seen even though they count towards the rating total in the new Customer Reviews -- which is terrible because you have no idea what your actual review rating is.