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Google Shopping products not appearing in product groups tab

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

My Shopping products from my feed don't seem to appear in the product groups tab within Adwords.

 

I've created my feed in Google Merchant centre and it's not showing any errors. I've linked my feed with my adwords account and can see my products when I go in the Google merchant centre tab within Adwords. All my products show as active.

 

I've created a shopping campaign using the Google tutorial but then when I go into the product groups tab and press the plus button to find my products, they're not there? there's no over there. It's so frustrating, what could be wrong?

 

Don;t know if this will help but I have nothing in the products tab within adwords either.

 

Any suggestions would be much appreciated.

2 Expert replyverified_user

Re: Google Shopping products not appearing in product groups tab

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hey Rashed,

Please check the status of feed- is it eligible or approved? Also check the daily budget of the campaign to allow at least a few dozen clicks per day at your set MaxCPC, if you set your daily budget too low ad get served rarely.

You may go trough these troubleshooting verification points via https://support.google.com/adwords/answer/2868170

Re: Google Shopping products not appearing in product groups tab

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

 Hi Kandarp,

 

Thanks for your reply. In Adwords, when I go into tools and then press the Google merchant centre tab, all of my products appear as active (they can be either disapproved, awaiting review or active) and I can see my products when I click on the products tab which is why I’d be surprised if there was anything wrong with the feed. A part of me thinks I’m making a mistake in Adwords rather than a mistake in my feed.

 

I went through the troubleshooting link that you sent and the only problem I have is that Auto targets are not set up. When I try to add my shopping adgroup to this auto target, it says “This operation is not supported by this campaign” even though my campaign type is set as shopping.

 

Anyone have any ideas what could be wrong?

Re: Google Shopping products not appearing in product groups tab

Top Contributor
# 4
Top Contributor
(1) google may sometimes take 24-72 hours or so
before a properly processed data-feed can be seen
within the adwords account; the feed must be valid.

(2) be certain a product_type attribute is submitted
using plain text and > separated taxonomy data ; e.g.
Toys > Wagons
https://support.google.com/merchants/answer/188494#product_type

(3) product-targets are for regular-product-listing-ad-campaigns;
shopping-campaigns use product-groups to create groups of
items to assign bids.
https://support.google.com/adwords/answer/3455481

see also
https://support.google.com/merchants/answer/188494#google_product_category
https://support.google.com/merchants/answer/1344057

Re: Google Shopping products not appearing in product groups tab

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Celebird

Thank you for the reply

(1) the feed was created a while ago and was approved over a month ago. I've linked it up to adwords and within adwords I can find all of my products and it says they're active so it can't be this.

(2) All my products have a product_type_attribute so it can't be this.

(3) Sorry this was my mistake I've been using product groups but in my desperation to try everything to fix this I tried messing around with product targets so it can't be this.

Within the product groups tab, when I click on the 'plus' sign next to all products, should I be able to see all my products? What should I see here if it's fully working?

Re: Google Shopping products not appearing in product groups tab

Top Contributor
# 6
Top Contributor
first, you're welcome.

be certain that the feed is up-to-date and has
been resubmitted at least a week or so before
the feed expires -- at least monthly; otherwise,
the feed data may take awhile to be seen, or
will not be seen, within the adwords account.

be certain the product_type data is plain text and can be seen within the
products-tab when clicking on individual titles within the merchant-center
account; google will attempt to use these to administer product-groups.

after syncing the up-to-date data, between the two accounts,
which can sometimes take days, what should be seen within
the adwords-account is currently shown in the videos found
on the following page --
https://support.google.com/adwords/answer/3455481
https://support.google.com/adwords/answer/3455481#shopping_setup

otherwise, the best likely course would be to contact google,
directly so that a person can look directly into both accounts.

Re: Google Shopping products not appearing in product groups tab

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks Celebird, your advice is much appreciated. I'm getting impressions and clicks now which is definitely a good sign. I checked the feed and I really can't find anything wrong with it. The only problem now is that my products don;t appear within the products groups tab and I had wanted to split out my products and not have them all stored in 'all products'. I think I'm going to have to contact Google about this.

Thanks for the help guys Smiley Happy

Re: Google Shopping products not appearing in product groups tab

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I have also added my almost 1000 products in google shopping feeds and they appear to be as approved and searchable but still nothing is searchable at least on my google shopping.

My store URL is http://www.cloudseller.co.uk

If anybody know please let me know.

Re: Google Shopping products not appearing in product groups tab

[ Edited ]
Top Contributor
# 9
Top Contributor


google-shopping is a highly competitive, dynamic, advertising auction.

searchable items must also match an active shopping-campaign
within the linked adwords-account to be assigned a bid and have
enough quality and bid to win in the auctions, before an item (ad)
can ever be seen --
https://support.google.com/adwords/answer/3455481

 

use the adwords account to verify items are winning in the auctions --

not a search;  searching for the same items over and over again

can indicate to google that the items are not relevant and should

be removed from the auctions.

 

there is no such status as approved --

https://support.google.com/merchants/answer/160491

google may disapprove an item or feed at any time.

 

Re: Google Shopping products not appearing in product groups tab

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I tried creating a new campaign specifying the target country corresponding to target country of product, then the elegible products showed up.
Hope it works with you