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Google Shopping / Merchant Center validation driving me crazy ? EV Certificate required ?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

For our site http://star-wars.gift we opened an Google Shopping / Merchant account.

At first the account was validated but after 1 week it was disabled because our webshop did not use https (SSL) in the checkout parts.

 

This was a valid reason too disable our account and force us to buy a SSL certificate in order to comply.

Now we finally did this and implemented the certificate we bought from Comodo.

After calling the help desk again and requesting to check the account again, they had a lot of internal discussions during the call and after a long wait they answered that we would need a different kind of certificate and that the current one was wrong.

 

We would need an EV (extented validation) certificate which is also making the lock in the browser bar green. An other type of certificate was not possible according to the local Dutch Google Merchant Helpdesk.

On the phone they seemed very unsecure and not knowning for sure / what they talking about.. Our IT guy pointed out a green bar means an EV Certificate but basically the local help desk told us, go buy a certificate which makes the bar green..

According to my knowledge, each valid SSL would be valid and what they are telling me is wrong.
Can somebody confirm this to me ? So I can refer to this thread and finally get our account approved. (on the phone they simply do not believe me and tell me each time to buy a "green bar" certificate)

In this link you can see the current certificate, or just visit (https://star-wars.gift) for your self.
http://postimg.org/image/vjl5hpggl/full/

 

2 Expert replyverified_user

Re: Google Shopping / Merchant Center validation driving me crazy ? EV Certificate required ?

[ Edited ]
Top Contributor
# 2
Top Contributor

If you have the most basic SSL certificate for your domain or wildcat certificate. It should be approved.

What you need to do is make sure that all sources you have are HTTPS enabled, for example http://star-wars.gift/media/wysiwyg/payment1.png needs to https

Otherwise the checkout is not secure.

In a way Google is correct about the green lock bar, but not about the certificate.

So what you need to do is ensure all sources are https than you should see the green lock bar in the top right.

 

Than request a re approval via https://support.google.com/merchants/contact/suspended?rd=1#contact=1&ts=6081780

Hope it helps.

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Re: Google Shopping / Merchant Center validation driving me crazy ? EV Certificate required ?

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# 3
Top Contributor
google requires a proper ssl/https certificate
only during e-commerce checkout or user data
collection and all related pages and content.

one alternative is to (only) use a third-party gateway for the entire
checkout-flow and do not collect any user information, whatsoever,
on the site itself and remove any proceed-to-checkout or similar links
that land within the site; then, no https/ssl is required or needed --
simply have a direct link to a secure third-party system whenever
final checkout-with-(gateway) or similar link is clicked on the site,
and before any data is collected from the user.

otherwise, as was indicated, after proceed-to-checkout is clicked,
all related pages and content, including images, must be properly
secured before google can be contacted for a reevaluation.

Re: Google Shopping / Merchant Center validation driving me crazy ? EV Certificate required ?

Top Contributor
# 4
Top Contributor
@Celebird,

This is slightly off topic, but what is considered not a proper SSL Certificate? As I can't find in the policies any minimum requirement or type of ceritficate. If you could point me in the right direction that would be much appreciated.

Thank you.
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Re: Google Shopping / Merchant Center validation driving me crazy ? EV Certificate required ?

[ Edited ]
Top Contributor
# 5
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google may take 12-72 hours or so to scan a new certificate (site).

usually the following tls checks are done:
- valid certificate authority;
- fresh certificate;
- server-name-indication (sni) support and a dedicated ip;
- tls or any related vulnerabilities;
- google-crawls not blocked;
- relative url's for internal links;
- chrome flagging any issue such as mixed-content;
- matching, exact, website url's;
- 200/ok status codes;
- complete chains;
- certificate-transparency;
- 2048-bit key;
- tls v1.2;

generally, if all pages and content within the entire
checkout-flow are secure, and the website passes
all ssl-related tests with a grade of b or better then,
the ssl/https will be allowed.

for that specific site, look to issues related to chaining,
certificate-transparency, or vulnerabilities; for example,
protocols and ciphers that may be either insecure or
contain vulnerabilities.

 

alternatively, simply use a secure, third-party, payment-gateway
for the entire checkout-flow, including all user-data collection --
then, ssl/https is not required on the site, at all.


of course, google is the final arbiter of all policies --
not making any changes until after consulting with
a support-specialist at google is a best-practice.

if google is recontacted, asking for a merchant-center
product-listing-ads support-specialist sometimes helps.

see also
https://en.wikipedia.org/wiki/Certificate_authority

Re: Google Shopping / Merchant Center validation driving me crazy ? EV Certificate required ?

Top Contributor
# 6
Top Contributor
@Celebird, thank you very much for the reply, this has been very useful, and extends my understanding on certificates.

Great reply!
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