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Google Shopping Feed displaying incorrect pricing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys,

 

Having a bit of an issue with my Merchant feed.

 

I've noticed that when searching for my products the ads displayed on the Google Shopping Feed are displaying a price for my all of my products at 10% higher than they are on the website.

 

For example product X is displayed in the Shopping Feed as being $A3,928.90 & when the ad is clicked through it goes to the product page on the actual website which displays its price as $2,999.00 (which is the correct price).

 

It is doing this for every product in the feed which has been taken from the sites shopping feed. 

 

Any help/experience with this issue would be greatly appreciated.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Google Shopping Feed displaying incorrect pricing

[ Edited ]
Top Contributor
# 2
Top Contributor


generally, google will only show what is submitted --
any mismatch is a potential policy violation and can
be grounds for disapproval or (permanent) suspension.

the format of the display may vary however, depending on the context.

there are many possibilities related to why a mismatch might occur --
anything from automated rate-currency calculations, to data being sent
from multiple target-country feeds, to a feed with improper formatting or
using unsupported attributes, to a site using automated currency selection,
to vat issues, to simply having shipping included in a displayed price, etc.


more generally, $A3,928.90 is not a proper formatted price value;
proper formatted price values (within a submitted data-feed) are:
3928.90 AUD
3928.90 USD
3928.90 GBP
etc., depending on the (registered data-feed's) target-country --
be certain to view the feed file within a browser before uploading;
or, download the feed from the merchant-center and view the file
within a browser to verify the exact data being submitted.

if the value is seen within a product-listing-ad on google-shopping
items are sometimes grouped, depending on the search-term and
other factors; if items are grouped, a price from the group may be
selected to represent the results and may include tax or shipping,
depending on the context.

be certain to verify all shipping set in the account or submitted.

for most target-countries with vat, be certain any vat changes

are included in the submitted price and the vat-inclusive price

is the (only) price displayed on the item's link landing-page.


however, forum members cannot look into feeds or accounts; without
more exact information such as exact url's, screen-captures, exact
entries from the data-feed, etc., it's rather difficult to offer more exact

suggestions -- otherwise, the best likely course would be to contact

a support specialist directly.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Google Shopping Feed displaying incorrect pricing

[ Edited ]
Top Contributor
# 2
Top Contributor


generally, google will only show what is submitted --
any mismatch is a potential policy violation and can
be grounds for disapproval or (permanent) suspension.

the format of the display may vary however, depending on the context.

there are many possibilities related to why a mismatch might occur --
anything from automated rate-currency calculations, to data being sent
from multiple target-country feeds, to a feed with improper formatting or
using unsupported attributes, to a site using automated currency selection,
to vat issues, to simply having shipping included in a displayed price, etc.


more generally, $A3,928.90 is not a proper formatted price value;
proper formatted price values (within a submitted data-feed) are:
3928.90 AUD
3928.90 USD
3928.90 GBP
etc., depending on the (registered data-feed's) target-country --
be certain to view the feed file within a browser before uploading;
or, download the feed from the merchant-center and view the file
within a browser to verify the exact data being submitted.

if the value is seen within a product-listing-ad on google-shopping
items are sometimes grouped, depending on the search-term and
other factors; if items are grouped, a price from the group may be
selected to represent the results and may include tax or shipping,
depending on the context.

be certain to verify all shipping set in the account or submitted.

for most target-countries with vat, be certain any vat changes

are included in the submitted price and the vat-inclusive price

is the (only) price displayed on the item's link landing-page.


however, forum members cannot look into feeds or accounts; without
more exact information such as exact url's, screen-captures, exact
entries from the data-feed, etc., it's rather difficult to offer more exact

suggestions -- otherwise, the best likely course would be to contact

a support specialist directly.