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Google Seller Ratings contradicts what is shown when you Google the merchant name reviews

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# 1
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Anyone notice that the star rating showing in Google Seller ratings contradicts the information that a person types from Google search? Here is an example, if you look at Google Shopping for the merchant "cheaper than dirt" they are showing a 4.5+ star rating out of 5. However if you Google cheaper than dirt reviews you can see they have a BBB Rating of 2.6 stars, a resellerrating of 1.46 stars, and bestcompany.com shows a 3.8/10 rating, and yelp a 2 star rating.

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Re: Google Seller Ratings contradicts what is shown when you Google the merchant name reviews

Top Contributor
# 2
Top Contributor

@Cathy S;

The Google seller rating, is a review system for businesses promoted on Googe Shopping and AdWords.  It  is based on other 3rd party services  Google has partnered with. Yelp and BBB are NOT among them.  On the other hand, The reviews shown on the organic search (aka Google search) are all reviews (those partnered with Google, and those that do not) as ranked by the search algorithms.

Read more:

https://support.google.com/adwords/answer/2375474?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Google Seller Ratings contradicts what is shown when you Google the merchant name reviews

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# 3
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So how does a business get promoted on Google Shopping without having to pay for 3rd party services?   Google told me earlier today to get customers to review with Google My Business, but I have since looked and it appears Google My Business is supposed to be for local businesses only.

 

Google Seller Ratings contradicts what is shown when you Google the merchant name reviews

Top Contributor
# 4
Top Contributor

Hello again;

Google Shopping and Google my business are different products targeting  different businesses (as you mentioned)

In a nutshell, as you mentioned, Google my business is more focused to promote small-medium businesses, locally, while Gppogle Shopping is for businesses promoting their inventory of physical goods.

While Google my business is a free services Google Shopping is a paid service 

I strongly advise to read about the those services, as well as about AdWords and AdWords Express before stating to promote your business.

 

Here are a few resources as a starting point:

 

https://support.google.com/adwords/answer/6146252?

https://www.google.com/business/

https://www.google.com/intl/en/retail/shopping-campaigns/

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Google Seller Ratings contradicts what is shown when you Google the merchant name reviews

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# 5
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Actually, we have been selling on Google Shopping for years. We had seller ratings and now they are gone, because of the change which requires 150+ reviews that are within 12 months.  Google is basically requiring all small business to pay a 3rd party service for the reviews.  Stella Service charges $5,000 annually, and most of the others charge an outrageous amount as well.  From what I have read, Ekomi removes your reviews once you stop paying them (kind of like extortion).  None of the options appear feasible for a small business that also cannot participate in Google Trusted Stores, because of seasonal sales which makes us ineligible since we would not have >600 sales in a rolling 90 days.

 

Google is punishing small businesses with the new seller rating requirements.