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Google See's Weight as Kilos but it is in Grams in our Shopify Store.

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# 1
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We have had several thousand products disapproved on our feed due to:

Attribute 'shipping weight' is too high.

 

We have asked a company about it and they told us that google is seeing our weight as Kilograms, so something we have listed in our store with a weight of 2500 (grams) is being seen as 2500kg and being disapproved.

 

I have exported our products on shopify and seen the column for Variant_Weight shows "Kg" and I am told that this can not be changed to "g" so what can we do to correct this problem? everything was fine until a couple of week ago..

 

Thanks

 

C Coleman

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July 2017

Google See's Weight as Kilos but it is in Grams in our Shopify Store.

[ Edited ]
Top Contributor
# 2
Top Contributor

for most submitted (feed) data, a valid shipping_weight value
must include a number, space, and google-supported-unit, and
must be exactly accurate for the physical item being sold.

currently supported units are exactly: g, kg, lb, or oz
e.g.
2500 g

for a tab-delimited or google-xml formatted feed,
be certain that all shipping_weight values contain --
(a) a number, (b) a space, and (c) a supported unit.

 

the latest feed may be downloaded from the merchant-center,

under the products-feeds-tab, under status, download-file, to

help verify a number, space, and unit were submitted properly.

for the api, be certain both a valid number and a google-supported unit
are always submitted, as separate attributes or json name-value pairs --
per google's specifications.

also, be certain that units are not being overridden -- such as by
shipping settings or feed-rules within the merchant-center-account.

 

otherwise, shipping_weight is entirely optional unless a

shipping-weight-table or carrier-calculated-shipping is set

within the merchant-center-account.

otherwise, such large shipping_weight values will (now) be flagged,

per google's  updated shipping_weight rules -- to help catch outlier

items that cannot meet the in stock inventory, shipping, or related

timely-delivery requirements.

otherwise, google may be contacted directly --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/1704378

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July 2017

Google See's Weight as Kilos but it is in Grams in our Shopify Store.

[ Edited ]
Top Contributor
# 2
Top Contributor

for most submitted (feed) data, a valid shipping_weight value
must include a number, space, and google-supported-unit, and
must be exactly accurate for the physical item being sold.

currently supported units are exactly: g, kg, lb, or oz
e.g.
2500 g

for a tab-delimited or google-xml formatted feed,
be certain that all shipping_weight values contain --
(a) a number, (b) a space, and (c) a supported unit.

 

the latest feed may be downloaded from the merchant-center,

under the products-feeds-tab, under status, download-file, to

help verify a number, space, and unit were submitted properly.

for the api, be certain both a valid number and a google-supported unit
are always submitted, as separate attributes or json name-value pairs --
per google's specifications.

also, be certain that units are not being overridden -- such as by
shipping settings or feed-rules within the merchant-center-account.

 

otherwise, shipping_weight is entirely optional unless a

shipping-weight-table or carrier-calculated-shipping is set

within the merchant-center-account.

otherwise, such large shipping_weight values will (now) be flagged,

per google's  updated shipping_weight rules -- to help catch outlier

items that cannot meet the in stock inventory, shipping, or related

timely-delivery requirements.

otherwise, google may be contacted directly --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/1704378