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Google Product Reviews Not Accepting .txt File?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The ecommerce platform I use is able to generate a .txt file for product reviews, but when I try to upload it, an error that says, "The feed contained no XML. Please ensure the file contains XML."

 

Do product reviews no longer accept an txt file upload?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January 2016

Re: Google Product Reviews Not Accepting .txt File?

[ Edited ]
Top Contributor
# 2
Top Contributor

unlike a products-feed, a product-review-feed
should currently only accept xml that conforms
to both the feed (syntax) requirements and the
program requirements.

 

generally, if the reviews-feed is being handled by a

third-party then, the third-party should be contacted

directly to resolve the issue with google.

otherwise, for product review/ratings issues a
support specialist at google may be contacted --
https://support.google.com/merchants/contact/product_ratings

 

see also

https://support.google.com/merchants#topic=3404821

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January 2016

Re: Google Product Reviews Not Accepting .txt File?

[ Edited ]
Top Contributor
# 2
Top Contributor

unlike a products-feed, a product-review-feed
should currently only accept xml that conforms
to both the feed (syntax) requirements and the
program requirements.

 

generally, if the reviews-feed is being handled by a

third-party then, the third-party should be contacted

directly to resolve the issue with google.

otherwise, for product review/ratings issues a
support specialist at google may be contacted --
https://support.google.com/merchants/contact/product_ratings

 

see also

https://support.google.com/merchants#topic=3404821