AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

2.6K members online now
2.6K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me

Google Merchant account suspension

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭


My google merchant account is suspended because of Policy violations ...
Your Merchant Center account (Prime Diary eBook Store, ID: <edited by a Community Manager as noted below>) is in violation of the following policies:


When I go to the checkout details, the ePlatform shown is Bigcommerce and the API details required are Userneme, API path and API token which I do not have in my open cart. Can someone help me on how to resolve this?




George N


Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security.
1 Expert replyverified_user

Re: Google Merchant account suspension

[ Edited ]
Top Contributor
# 2
Top Contributor

generally, the entire checkout process must be ssl/https secure.

the choices typically are:
(a) do not collect any user-data whatsoever on the site --
including email/user-names -- and use a third-party that is
entirely ssl/https secure, for the entire checkout process;
or, (b) add proper ssl/https on the website for checkout.

also, the returns and refunds policies on the site
must be clearly written and easy to understand --
having just a return-form is not enough.

also, there are additional rules and policies for digital-goods --
product-listing-ads are mainly for physical retail products that
are kept physically in-stock by the merchant.

however, there are many other campaign-types
and ad-formats available that might be a better
fit for advertising certain types of items.


some suspensions are simply permanent --

always contact a support-specialist before

making any changes or taking any actions.

see also

Re: Google Merchant account suspension

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I don't think you got my question. I was asking why in my Google merchant account under settings → E-commerce platform, I am being asked to provide Bigcommerce API settings instead of Opencart API settings? My CMS is open cart and not Bigcommerce.

Re: Google Merchant account suspension

[ Edited ]
Top Contributor
# 4
Top Contributor


(1) as to bigcommerce and opencart --

currently, only bigcommerce is a supported platform
for direct inventory (api) import -- no other platforms
are currently supported for that upload method.

there are no settings specifically for open-cart within the
merchant-center; only bigcommerce is currently supported.

for other e-commerce platforms and other (api) methods,
the best likely course would be to simply contact whoever
is supporting that platform -- in this case, contact opencart
support or ask in the opencart forums for instructions on
the opencart e-commerce platform and merchant-center.

opencart would need to detail the
specific instructions for their system.


(2) as to the account-suspension for checkout policy violations --

however, how the (inventory) data gets submitted
has nothing whatever to do with any suspension;
that suspension and import details are two entirely
separate issues.

such an account suspension, for checkout,
usually relates to https/ssl during checkout --
which is a policy requirement; either a secure

third-party -- but no data-collection on the site

or, https/ssl on the site are the typical choices.


however, forum members can mainly offer suggestions

based on information posted here in the public forum --

we cannot look into any data or accounts.


otherwise, for clarification on these or any issues,

a support specialist at google may be contacted.


again, contacting a support-specialist directly,

before making any change or taking any action,

is usually best.

see also