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Google Merchant account suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

This is most likely a repeated issue, if so I am sorry.

Recently I created a new Google Merchant account, which was suspended prior to me adding any products! The email I received is below;

Dear Google Shopping Merchant,
 
It has come to our attention that your Merchant Center account  does not comply with our Google Shopping Policies available at http://www.google.com/merchants/policies.html
 
Your Merchant Center account has been suspended and your product listings no longer appear on Google Shopping. Please note that a suspension notification message is also displayed in your Merchant Center account. In addition, related Merchant Center accounts might also be suspended.
 
If you believe that there has been an error, we want to help. Find out how to contact us by visiting https://support.google.com/merchants/?rd=1#topic=3404818&contact=1.
 
Yours faithfully,
The Google Shopping Team
 
--------------
Please do not reply directly to this message, as it was sent from a notification-only email address that does not accept incoming email. Instead, please use the contact link included above.

Not very helpful...

I have been in to chat all I get from them is we will escalate to the policy experts, received an email from the Expert asking if I had made the changes discussed in chat!!! no changes or suggestions were mad in chat.. In fact it seemed that the chat tech didn't even look at the problem.

 

I am hoping that someone from Google looks at these posts and will provide some glimmer of hope.

 

I have added some products through a data feed but they have been disallowed... now I'm not sure if the products are a problem or if this is just because the account is suspended.

 

Thanks for reading my 'Rant'... it is just soooo frustrating not being able to get answers

 

Thanks

Tony

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
December 2015

Re: Google Merchant account suspended

[ Edited ]
Top Contributor
# 2
Top Contributor

a disapproval (disallowed products) may or may not be related
to a suspension; however, no items will be listed, regardless of
any item status, if the account has been suspended.

google does read and respond to community posts; but, tends not

to discuss specific private account issues within the public forums --
this is mainly a peer-to-peer forum.

if a review was already requested from gooogle, the best
likely course would be to continue working directly with
the specialists at google who are handling the review.

issues can relate to the data being submitted, product variants,
product images, the type of item, account settings, feed settings,
target-country, website details, supply-chain, or some combination
of these -- a single disapproval or suspension can be for multiple issues.

google has rather stringent rules, policies, and requirements for the
target-country, type of item, images, feed, supply-chain, and website.

generally, a hand-inspection of all account settings, all submitted
(feed) data, and the website, against all current rules, policies, and
recommendations, might be done while working directly with google.

first, check the main dashboard within the
merchant-center for overall account status.

also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed or flagged errors, warnings, or notifications.

also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

verify that there is only one, single, (data) feed registered --

and carefully inspect the uploaded data-feed file by hand --
any syntax or related issues can sometimes cause a feed
to process improperly, but without errors, and disapproved;

the feed-debugger can sometimes help in this regard.

the same registered feed should normally be used for all fixes,
changes, additions, deletions, and re-uploads -- the one, single,
registered feed can handle about 100,000 inventory items.

be certain that id values have not changed for
any submitted item; all items are tracked by id --
a best-practice is to use a mix of letters and numbers for id; e.g.
abc123uk

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on any link under the technical-details area --
in addition to any why-is-this-item-dispproved links.
check for any information under the technical-details.

also, check the automatic-item-updates account-settings --
if enabled, the site's microdata must conform to all policies.

depending on the severity of an issue, the type of issue, the number
of issues, or frequency of issues, some suspensions are permanent.

otherwise, forum members cannot look into any submitted data or accounts;
we typically need specific information -- such as exact status information,
any exact messages, screen-captures, registered url, exact data submitted,
data-feed and account histories, any specific changes that may have been
recommended during any chats with support, etc, posted here within the public
forum [minus any personal or private information] -- to help diagnose potential
issues or offer more specific suggestions.

otherwise, simply try re-contacting google directly and ask
for a merchant-center, product-listing-ad, support specialist --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206

see also
https://support.google.com/merchants/answer/160637
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants?#topic=3404778
https://support.google.com/merchants?#topic=3404779
https://support.google.com/merchants/answer/188494
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist

View solution in original post

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
December 2015

Re: Google Merchant account suspended

[ Edited ]
Top Contributor
# 2
Top Contributor

a disapproval (disallowed products) may or may not be related
to a suspension; however, no items will be listed, regardless of
any item status, if the account has been suspended.

google does read and respond to community posts; but, tends not

to discuss specific private account issues within the public forums --
this is mainly a peer-to-peer forum.

if a review was already requested from gooogle, the best
likely course would be to continue working directly with
the specialists at google who are handling the review.

issues can relate to the data being submitted, product variants,
product images, the type of item, account settings, feed settings,
target-country, website details, supply-chain, or some combination
of these -- a single disapproval or suspension can be for multiple issues.

google has rather stringent rules, policies, and requirements for the
target-country, type of item, images, feed, supply-chain, and website.

generally, a hand-inspection of all account settings, all submitted
(feed) data, and the website, against all current rules, policies, and
recommendations, might be done while working directly with google.

first, check the main dashboard within the
merchant-center for overall account status.

also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed or flagged errors, warnings, or notifications.

also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

verify that there is only one, single, (data) feed registered --

and carefully inspect the uploaded data-feed file by hand --
any syntax or related issues can sometimes cause a feed
to process improperly, but without errors, and disapproved;

the feed-debugger can sometimes help in this regard.

the same registered feed should normally be used for all fixes,
changes, additions, deletions, and re-uploads -- the one, single,
registered feed can handle about 100,000 inventory items.

be certain that id values have not changed for
any submitted item; all items are tracked by id --
a best-practice is to use a mix of letters and numbers for id; e.g.
abc123uk

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on any link under the technical-details area --
in addition to any why-is-this-item-dispproved links.
check for any information under the technical-details.

also, check the automatic-item-updates account-settings --
if enabled, the site's microdata must conform to all policies.

depending on the severity of an issue, the type of issue, the number
of issues, or frequency of issues, some suspensions are permanent.

otherwise, forum members cannot look into any submitted data or accounts;
we typically need specific information -- such as exact status information,
any exact messages, screen-captures, registered url, exact data submitted,
data-feed and account histories, any specific changes that may have been
recommended during any chats with support, etc, posted here within the public
forum [minus any personal or private information] -- to help diagnose potential
issues or offer more specific suggestions.

otherwise, simply try re-contacting google directly and ask
for a merchant-center, product-listing-ad, support specialist --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206

see also
https://support.google.com/merchants/answer/160637
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants?#topic=3404778
https://support.google.com/merchants?#topic=3404779
https://support.google.com/merchants/answer/188494
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist