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Google Merchant Rating Badge no longer displaying

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We had our Google Merchant Rating Badge displaying on our site for some months, but this issue is our Google Merchant Rating Badge is no longer displaying.

 

We had our Google Merchant Ratings Badge displaying on our site using the default placement on our checkout page for some months.

 

We modified our front page to use the BOTTOM_RIGHT placement yesterday. 

The Google Ratings Badge displayed.

<!--Google Merchant Review Display Tag-->
<script>
window.renderBadge = function() {
var ratingBadgeContainer = document.createElement("div");
document.body.appendChild(ratingBadgeContainer);
window.gapi.load('ratingbadge', function() {
window.gapi.ratingbadge.render(ratingBadgeContainer, {
"merchant_id": 114058706,
"position": "BOTTOM_RIGHT"

});
});
}
</script>

We then updated the front page to use the INLINE placement in the body of our front page just above our </body> tag.

<!--Google Merchant Review Display Tag-->
<ratingbadge merchant_id="114058706"></ratingbadge>​

<!--Google Rating Display Badge js call for INLINE Placement-->

<script src="https://apis.google.com/js/platform.js" async defer></script>

</body>
</html>

The Google Merchant Rating Badge no longer displayed

 

We tried removing the platform.js call and changed back to the BOTTOM_RIGHT placement. 

No badge displayed.

 

We checked the badge with the default placement on our checkout page (which had been unchanged during this process)

No badge displayed there either.

 

We spoke with google adwords support.  They asked us to place the INLINE js tag call and ratingsbadge tag back on our front page per their instructions.  We did this.

No badge displayed.

 

Our front page is https://www.thegamesteward.com/

 

If anyone could take a look and tell us what we're doing wrong (or if there is a known issue with the google ratings badge that this might fall under), we'd greatly appreciate it.

 

Thanks

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Dan WebAdmin
March

Google Merchant Rating Badge no longer displaying

[ Edited ]
Top Contributor
# 2
Top Contributor

for the google-customer-reviews-badge not showing and

any related issues, google may be contacted directly --

https://support.google.com/merchants/contact/gcr_merchant_contact?source=not_showing

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Dan WebAdmin
March

Google Merchant Rating Badge no longer displaying

[ Edited ]
Top Contributor
# 2
Top Contributor

for the google-customer-reviews-badge not showing and

any related issues, google may be contacted directly --

https://support.google.com/merchants/contact/gcr_merchant_contact?source=not_showing

 

Google Merchant Rating Badge no longer displaying

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Celebird - we'll give that a try and report back here how it went.

Google Merchant Rating Badge no longer displaying

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Meeting with google adwords support staff for tags today.

 

thanks,

 

Dan