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Google Merchant Center "Too Many Redirects errors

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

I run an opencart store and have an automatic product feed from my store to the google merchant center. However, none of my products are getting approved due to "too many redirects". If I run an affected URL through one of the many redirect checkers online, I do not see any redirects.

 

Any assistance would be greatly appreciated.

 

BR
David

2 Expert replyverified_user

Google Merchant Center "Too Many Redirects errors

Top Contributor
# 2
Top Contributor

Please provide an example of the url submitted in the data feed that currently has a warning / error

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Google Merchant Center "Too Many Redirects errors

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi

The Google Merchant link is: https://merchants.google.com/mc/items/details?docId=17972400177886870145&a=115756632 once I click 

 

and the actual link to the product is: https://reefbasics.com/ati-zink

 

Thanks for your help.

 

BR
David

Google Merchant Center "Too Many Redirects errors

Top Contributor
# 4
Top Contributor

I recommend contacting Google Adwords, as I can not see any redirects too. Only Google's team will be able to resolve / look into your account.

 

Login to Google Merchant and click on help in the top right corner.

 

Hope it helps.

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Google Merchant Center "Too Many Redirects errors

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# 5
Top Contributor

note that the www version of that site currently

seems to be returning a location/redirect back

to the www version of that site.

 

such an infinite-redirect should likely be fixed --

regardless of any issue with the merchant-center.

 

 

 

 

Google Merchant Center "Too Many Redirects errors

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi

Thank you very much for your input. Can you tell me how you checked that? And if you are feeling really helpful, how do I fix it? Smiley Very Happy

 

BR
David

Google Merchant Center "Too Many Redirects errors

Top Contributor
# 7
Top Contributor

Only url's submitted to Google Merchant are checked, if you do not have url's such as https://www.reefbasics.com/ati-zink (with www in it) than Google will not flag this as an issue. As you are using

https://reefbasics.com/ati-zink

 

Only url's submitted to Google are checked.

 

What Celebird noticed, should not be the reason Google is giving you warnings, however you should resolve this, by redirecting all your www url's to non www url. You can use htaccess to do this. I recommend asking your web developer to look into this. Or search online how to redirect www to non www with htaccess.

 

Please read and study what you are doing as this involves redirecting and should not be changed if in doubt. Always contact a professional web developer.

 

Hope it helps.

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Google Merchant Center "Too Many Redirects errors

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi

Thank you for the details. I just checked the processed file and there isn't a single reference to www urls. I will of course look into the redirects mentioned by Celebird, but as you said, those shouldn't be the issue. However, it still doesn't resolve the current issue of the "too many redirects".  Any thoughts on what the issue could be here? I've added a snippet from the xml file which is causing the issues. It is complete from the top, but not at the bottom:

<?xml version="1.0" encoding="UTF-8" ?><rss version="2.0" xmlns:g="http://base.google.com/ns/1.0">  <channel>  <title>Reef Basics</title>  <description>Welcome to Reef Basics, your #1 source for all your aquarium dosing requirements at the lowest prices.</description>  <link>https://reefbasics.com/</link><item><title><![CDATA[Triton Core7 Set 1, 2, 3a, 3b]]></title><link>https://reefbasics.com/triton-core7-set-1-2-3a-3b</link><description><![CDATA[Triton Core7 - 1 ErsatzflascheEnthält alle relevanten Elemente für ein gesundes MeerwasseraquariumHoch KonzentriertDas am meist verbreitete DosiersystemTriton vorgeschlagene DosiermengenAbhängig von der Triton ICP-OES Wasseranalyse. Als Startmenge werden 2mL/100L DosiertReef Basics Info:&nbsp;Bitte immer den Anweisung der Triton ICP-OES Wasseranalyse befolgen und/oder auf den Zustand deines Meerwasseraquariums reagieren.]]></description><g:brand><![CDATA[Triton]]></g:brand><g:condition>new</g:condition><g:id>94</g:id>  <g:image_link>https://reefbasics.com/image/cache//catalog/products/triton/triton-core7-2-91-500x500.jpg</g:image_l...>  <g:model_number>TRC7S</g:model_number>  <g:identifier_exists>false</g:identifier_exists>  <gSmiley Tonguerice>29.73</gSmiley Tonguerice>  <g:google_product_category>5161</g:google_product_category><gSmiley Tongueroduct_type><![CDATA[Dosierprogramme &gt; Triton]]></gSmiley Tongueroduct_type>  <g:quantity>1</g:quantity>  <g:weight>4.50kg</g:weight>  <g:availability><![CDATA[in stock]]></g:availability></item><item><title><![CDATA[Triton ICP-OES Wasser Test]]></title><link>https://reefbasics.com/triton-icp-oes-wasser-test</link><description><![CDATA[Vollumfängliche Professionelle WasseranalyseAlle, für die Triton Methode relevanten Parameter werden gemessenProfessionelle Labortechnik resultiert in genauen MesswertenGemessene Parameter: Al, As, B, Ba, Be, Br, Ca, Cd, Co, Cr, Cu, Fe, Hg, I, K, Li, Mg, Mn, Mo, Na, Ni, P, Pb, S, Sb, Se, Si, Sn, Sr, Ti, V, ZnTriton TippEine neue Analyse sollte alle 6-8 Wochen durchgeführt werdenReef Basics Info:&nbsp;Massgebende Veränderungen im Aquarium sind auch ein Grund eine erneute Analyse durchzuführen.]]></description><g:brand><![CDATA[Triton]]></g:brand><g:condition>new</g:condition><g:id>139</g:id>  <g:image_link>https://reefbasics.com/image/cache//catalog/products/triton/triton-icp-oes-water-test-139-500x500.jp...>  <g:model_number>TRICP</g:model_number>  <g:identifier_exists>false</g:identifier_exists>  <gSmiley Tonguerice>33.69</gSmiley Tonguerice>  <g:google_product_category>5161</g:google_product_category><gSmiley Tongueroduct_type><![CDATA[Dosierprogramme &gt; Triton]]></gSmiley Tongueroduct_type>  <g:quantity>26</g:quantity>  <g:weight>0.50kg</g:weight>  <g:availability><![CDATA[in stock]]></g:availability></item><item><title><![CDATA[Triton AL99]]></title><link>https://reefbasics.com/triton-al99</link><description><![CDATA[AL99 Phosphat AdsorberHocheffektiver Adsorber auf Aluminiumbasis99% ReinheitEntfern Phosphat, Barium und SilikatTriton Dosiervorschlag50mL/100L Aquariumwasser. Es können bis zu 100mL/100L Aquariumwasser verwendet werdenReef Basics Info:&nbsp;Bitte immer auf dein Aquarium schauen und/oder auf die Resultate der Triton Wasser Analyse und entsprechend dosieren.]]></description><g:brand><![CDATA[Triton]]></g:brand><g:condition>new</g:condition><g:id>116</g:id>  <g:image_link>https://reefbasics.com/image/cache//catalog/products/triton/triton-al99-116-500x500.jpg</g:image_lin...>  <g:model_number>TRAL9</g:model_number>  <g:identifier_exists>false</g:identifier_exists>  <gSmiley Tonguerice>29.23</gSmiley Tonguerice>  <g:google_product_category>5161</g:google_product_category><gSmiley Tongueroduct_type><![CDATA[Dosierprogramme &gt; Triton]]></gSmiley Tongueroduct_type>  <g:quantity>1</g:quantity>  <g:weight>1.20kg</g:weight>  <g:availability><![CDATA[in stock]]></g:availability></item><item><title><![CDATA[Triton Bor]]></title><link>https://reefbasics.com/triton-bor</link><description><![CDATA[Bor LösungBordosierung gemäss Triton Wasser AnalyseZum gezielten erhöhen der  Bor Menge in deinem AquariumTriton DosiervorschlagBasierend auf die Resultate der Triton Wasser AnalyseReef Basics Info:&nbsp;Bitte immer auf dein Aquarium schauen und/oder auf die Resultate der Triton Wasser Analyse und entsprechend dosieren.]]></description><g:brand><![CDATA[Triton]]></g:brand><g:condition>new</g:condition><g:id>95</g:id>  <g:image_link>https://reefbasics.com/image/cache//catalog/products/triton/triton-boron-95-500x500.jpg</g:image_lin...>  <g:model_number>TRBOR</g:model_number>  <g:identifier_exists>false</g:identifier_exists>  <gSmiley Tonguerice>18.33</gSmiley Tonguerice>  <g:google_product_category>5161</g:google_product_category><gSmiley Tongueroduct_type><![CDATA[Dosierprogramme &gt; Triton]]></gSmiley Tongueroduct_type>  <g:quantity>1</g:quantity>  

Google Merchant Center &quot;Too Many Redirects errors

Top Contributor
# 9
Top Contributor

It looks to me that it redirects it self over 19 times. There must be a server side or file scripting issue. I recommend contacting your web developer to check what the issue is. As each server and website is unique, giving you a 1 answer solution would not be possible. This is a task you need to ask your developer to look into.

 

I can now confirm I see the redirects too.

 

URL I tested : https://reefbasics.com/triton-al99

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Google Merchant Center &quot;Too Many Redirects errors

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thanks Emmanuel

 

I'll look into it. can you just tell me how you found out there were redirects or what you saw in the file excerpt above? trying to learn. Smiley Very Happy