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Google Merchant Center Suspended Due To "Landing Page Not Working"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, 


We manage a client in the Fashion industry. Website visitors from different countries are served the right pages via a subdirectory structure.

 

www.exampledomain.com/nz - for visitors from New Zealand

www.exampledomain.com/au - for visitors from Australia

www.exampledomain.com/us - for visitors from Global / US

The correct country path is chosen based on the users location. 

 

Now this causes a unique problem for us, as we have created and uploaded a Product feed in Merchant center for activating Google shopping ads. Even though the feed specifies /nz within the url for the products, the crawler is getting redirected to the URL with /us

 

As a result, our account has been suspended as the URLs specified in the feed do not work.

 

Any suggestions or solutions?

 

Rgds,

KJ

Overdose Team

 

 

2 Expert replyverified_user

Google Merchant Center Suspended Due To "Landing Page Not Working"

Top Contributor
# 2
Top Contributor

Simply remove the IP / GEO redirect script. You can not automatically redirect a user based on location.

 

If the ad is NZ, than the page needs to be NZ regardless of where you are located.

 

Hope it helps.

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Google Merchant Center Suspended Due To "Landing Page Not Working"

Top Contributor
# 3
Top Contributor

Google has servers worldwide and because of that AdWords and redirects based on IP don't work together well. 

 

A common workaround is to have a drop-down box in the header where people can choose the country they are from, for example "Not from NZ, click here", and then cookie them if they choose it.