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Google Merchant Center Account Suspended & Policy Violation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Googlers,

 

 

We have new client for google shopping campaigns he is selling vaporizers, all items have been suspended from google shopping and account was suspended in Google Merchant Center reason: "due to policy violation: Dangerous products (Tobacco products and related equipment)". However We are reviewed other companies and their are selling vaporizers through google shopping, which is really concern us. Can some one suggest us any ways how to re-build product feeds for that company. 

 

Thanks,

 

Yauheni Chvanau

CEO & Founder at DiscoverMyBusiness

1 Expert replyverified_user

Google Merchant Center Account Suspended & Policy Violation

[ Edited ]
Top Contributor
# 2
Top Contributor

products that facilitate tobacco consumption, or
any related equipment, are simply not allowed.

items that violate the policies may fall-through the automated policy
violation detection systems temporarily; for example, in the case of
marketplaces, with many thousands of merchants -- potential policy
violations by others may be reported directly to google:
https://support.google.com/merchants/contact/policy
be certain to include an exact google-provided ad-click link to the retailer's
landing page that includes the aclk within the url, for a proper investigation.

also, words that trigger an ad, may not be the actual physical item --
for example, elephants may trigger a shopping-ad, but actual elephants,
parts of elephants, etc., are not allowed to be promoted.

generally, if the physical-item being sold relates to common accessories,
such as batteries or cases, or are health-related then, all physical items
submitted, all physical items on the website, all submitted content, and
all content on the website, would all need to fall well within all policies,

rules, and guidelines; if so, simply contact google for a reconsideration.