AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
2K members online now
2K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Google Merchant - CHECKOUT INCOMPLETE

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey,

 

I've got disapproved with this message - CHECKOUT INCOMPLETE.

But I don't understand why, because customers placing orders almost every day through the website. 

Website and checkout process is working on HTTPS(Let's encrypt)...

 

Could someone help? 

I would provide a link, but website is not in english Smiley Sad

1 Expert replyverified_user

Google Merchant - CHECKOUT INCOMPLETE

Top Contributor
# 2
Top Contributor

Hi Roman,

 

Just an idea, as Google doesn't share how they check such things...

 

If you checkout accepts an American address (ie USA is in the country drop-down box), try entering a full US address and phone number and see if your system accepts it. I'm thinking it might not handle a US phone format or zip code.

 

Like I said, just an idea. Feel free to share your URL, Chrome is good at translating.

 

 

Google Merchant - CHECKOUT INCOMPLETE

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hey,

 

Thanks for trying to help.

My shop is targeting only Czech and Slovak people, so there is no USA,... in "Country" select box. 

 

Feel free to place a testing order.

 

Google Merchant - CHECKOUT INCOMPLETE

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi Roman,

 

I made a test order, and saw this:

 

Potvrzení objednávky
Děkujeme. Vaše objednávka byla přijata.

 

(Order confirmation
Thank you. Your order has been received.)

 

But there's no payment section. 

 

Google Merchant Centre requires sites to accept payments as part of the checkout process.

 

 

Google Merchant - CHECKOUT INCOMPLETE

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hey, yeah. 

 

I can see, that you have chosen C.O.D 

So you are suppose to pay to the delivery company(or driver) when you receive your package.

Another option we have you can pay in person in our shop.

And last option(I'm working on it right now), you will be able to pay online, so on confirmation page you will see button "Pay" or something like that and then just refresh "confirmation page" page with updated information.

 

Now I'm not sure what I suppose to do to meet Google Merchant requirements.

Google Merchant - CHECKOUT INCOMPLETE

Top Contributor
# 6
Top Contributor

Google's latest guidelines on this are vague. They used to specify that COD was a valid option. Now it says:

 

  • Complete checkout process. Ensure users are able to successfully add items to the cart and fully complete the checkout process.

https://support.google.com/merchants/answer/6363310

 

Contact Google support and ask what the specific problem is.

 

Google Merchant - CHECKOUT INCOMPLETE

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

 

I sent an email yesterday, so will see.. 

 

Thank you for help.