AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
2.7K members online now
2.7K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Google Merchant Account suspended. Need help! :(

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

It's the first time I use Google Merchant Account. I don't know what's wrong with it but my account was suspended instantly after they reviewed my first product feed. Anyone please help? I'm not from the US. I tried to call them but then they sent an email saying that my account violates their policies.... =.= 

Re: Google Merchant Account suspended. Need help! :(

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi

Suspension must be handled directly with Google. This is a matter that only you and them can work out. Unfortunately, community members cannot look into the specifics of your account and due to the nature of suspension being unknown, then best anyone out with the Google team could offer would be speculation.

If you can speak with Google and find the reason for suspension and this is something that can be resolved. You can ask further questions here and we may be able to assist you.

In the meantime please contact Google to discuss - https://support.google.com/adwords/answer/8206?hl=en-GB

Or here if you prefer to contact through email

https://support.google.com/merchants/contact/suspended?hl=en-GB&cfnti=lang.more_information_regardin...


Best of luck.

Tom