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Google MErchant Support - TERRIBLE.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Why is your Support Team SO Incompetent?  I can't seem to get a logical message through to get things sorted . Your Google Shopping system is a MESS. it detects things that "may violate" a policy but gives no specifics. You look at our site in the WRONG currency and then tell us it doesn't match the feed - even though it would if you we IN that country ( and you can easily CHANGE the currency ) . GET IT TOGETHER!!!!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: Google MErchant Support - TERRIBLE.

[ Edited ]
Top Contributor
# 2
Top Contributor

 

"if you we IN that country ( and you can easily CHANGE the currency ) ."

 

simply change the website landing-pages so that

the price, currency, and language are static and

identical -- for all users regardless of any physical

location -- and matches the information submitted

in the data (feed), at all times.

 

one common method of implementation is to use url parameters; e.g.

http://www.example.com/products/toys/red-wagon.html?currency=USD

 

then, resubmit the feed, indicate exactly what changes

have been made to the website, and ask for a review.

 

the price and currency submitted for an item,

the price and currency on the link landing-page,

and the price and currency during checkout,

must match exactly, at all times, for all users,

regardless of which browser is being used,

where a user is physically located, or which

country is being targeted.

 

unfortunately, any automated price, currency, or language changes,

based on a user's physical location or similar information, or any

required interaction by a user to change a price, currency, language,

or similar link landing-page information, are simply not allowed and

grounds for disapproval or suspension, at any time.

 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: Google MErchant Support - TERRIBLE.

[ Edited ]
Top Contributor
# 2
Top Contributor

 

"if you we IN that country ( and you can easily CHANGE the currency ) ."

 

simply change the website landing-pages so that

the price, currency, and language are static and

identical -- for all users regardless of any physical

location -- and matches the information submitted

in the data (feed), at all times.

 

one common method of implementation is to use url parameters; e.g.

http://www.example.com/products/toys/red-wagon.html?currency=USD

 

then, resubmit the feed, indicate exactly what changes

have been made to the website, and ask for a review.

 

the price and currency submitted for an item,

the price and currency on the link landing-page,

and the price and currency during checkout,

must match exactly, at all times, for all users,

regardless of which browser is being used,

where a user is physically located, or which

country is being targeted.

 

unfortunately, any automated price, currency, or language changes,

based on a user's physical location or similar information, or any

required interaction by a user to change a price, currency, language,

or similar link landing-page information, are simply not allowed and

grounds for disapproval or suspension, at any time.