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Google Customer Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 

We recently implemented the Custom Review in our website, we add the little opt-in code in the website and it seems to work but I have two questions:

 

1- The status is still in "inactive" when going "product review" in GMC

2- Where are we supposed to see those reviews? In the same interface in GMC below Custom Review?. We are still all in 0 but we know that few clients already wrote us comments.

 

Thanks a lot for your support!

Best,

Lucas

 

 

1 Expert replyverified_user

Google Customer Reviews

[ Edited ]
Top Contributor
# 2
Top Contributor

(1) product-reviews (status) is a completely separate and optional program,
under the customer-reviews-program, that collects product-ratings data --
and may otherwise be ignored.

(2) a minimum of 150 reviews are required to establish customer-seller-ratings.

 

then, the review-data for the google-customer-reviews program may be
accessed under the google-shopping domain, using the merchant's url;
e.g.
https://www.google.com/shopping/seller?q=lnt.com
there is no review-text per-se as the reviews are tied to specific questions.

 

weekly-updated statistics for the customer-reviews opt-in surveys,

sent by google and possibly responded to by customers, may be

seen under the customer-reviews-tab within the merchant-center.

otherwise, this is mainly a peer-to-peer forum --
for google-customer-reviews questions or issues
google may be contacted directly:
https://support.google.com/merchants/contact/gcr_merchant_contact

see also
https://support.google.com/merchants/topic/7095697

 

Google Customer Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Celebird,

 

Thank you for your answer this is a great help!

 

So, nothing until we get 150 reviews.

 

Best,

Lucas