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Google Customer Reviews badge showing "no rating available"

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# 1
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We've reviewed each step of the installation process and everything appears correct. We can also see that we have about 15 Survey responses received in the Merchant center dashboard.

 

Is there a threshold that we need to reach in order for the GCR badge show something other than "No ratings available"?

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1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July

Google Customer Reviews badge showing "no rating available"

[ Edited ]
Top Contributor
# 2
Top Contributor

yes.

generally, google requires at least 150 reviews, during the past year,
before seller-ratings appear on the google-customer-reviews-badge.

also, a business cannot violate any google-customer-reviews program
policies, or any related privacy policies, for a google-customer-reviews

badge to display, at all.

 

otherwise, the system sometimes gets out-of-sync,

and the ratings display will simply resolve itself.

 

otherwise, a google-customer-reviews support-specialist may be contacted.

see also
https://support.google.com/merchants/topic/7095697

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July

Google Customer Reviews badge showing "no rating available"

[ Edited ]
Top Contributor
# 2
Top Contributor

yes.

generally, google requires at least 150 reviews, during the past year,
before seller-ratings appear on the google-customer-reviews-badge.

also, a business cannot violate any google-customer-reviews program
policies, or any related privacy policies, for a google-customer-reviews

badge to display, at all.

 

otherwise, the system sometimes gets out-of-sync,

and the ratings display will simply resolve itself.

 

otherwise, a google-customer-reviews support-specialist may be contacted.

see also
https://support.google.com/merchants/topic/7095697

 

Re: Google Customer Reviews badge showing "no rating available"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Ok this helps - thanks Celebird