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Google Crawl finding wrong prices

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, our uploaded feed has clear prices that match the wiebsite prices. 50% are approved but 50% are not, stating incorrect price match. When google autocorrects the price, it displays the price excluding VAT and advertises this on shopping. All website prices are clear and include VAT - and all match the feed exactly. Any help would be appreciated!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
February

Google Crawl finding wrong prices

[ Edited ]
Top Contributor
# 2
Top Contributor

generally the price submitted, the one, single, price, displayed on the link
landing-page, the price for any structured-data on the landing-page, the one
default add-to-cart price, and the e-commerce checkout-price, must all include
vat, must all match exactly, at all times, and must display the exact same data
for all users, in all locations, regardless of a user's physical location, ip-address,

browser, user-agent, device, or any other user-specific detail.

any sale_price submitted overrides price.

often, such mismatches may occur if the website does not assign proper
structured-data, or the optional automatic-item-updates feature has
been enabled, or physical inventory are being submitted improperly
or multiple times -- such as handling id values improperly, submitting
via both the api and a feed, a landing-page displaying more than one
price on the page, there is more than one add-to-cart button, there
are variants, or vat/non-vat, or vat/sale, prices being displayed.

be certain there is only one, single, item-offer
with only one, single, price -- that includes vat --
displayed on the link landing-page.

be certain any structured-data meets all google-shopping-ad policies.

otherwise, this is mainly a peer-to-peer public-forum -- forum-members
cannot look into any accounts or submitted-data; posting, here in public,
much more specific details, such as: specific link url to a landing-page,
the specific attributes and all values being submitted for one or two
items being flagged, specific details of how items are being submitted,
specific target-country and feed details, specific screen-captures of
exactly what is being seen, specific screen-captures from the merchant
center-account: of one or two flagged items, including all the
processed, final-attributes details, under the products-list-tab,
by clicking on the item's title; automatic-item-updates details,
specific messages seen within the merchant-center-account, etc.,
may allow other forum-members to offer more specific suggestions.

 

wrong-prices can be a rather serious policy-flag,

and grounds for disapprovals or a suspension

from the program, at any time.

otherwise, the best likely course is to contact google -- so a person at
google can look into the account, all submitted-data, and the website.

 

 

 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
February

Google Crawl finding wrong prices

[ Edited ]
Top Contributor
# 2
Top Contributor

generally the price submitted, the one, single, price, displayed on the link
landing-page, the price for any structured-data on the landing-page, the one
default add-to-cart price, and the e-commerce checkout-price, must all include
vat, must all match exactly, at all times, and must display the exact same data
for all users, in all locations, regardless of a user's physical location, ip-address,

browser, user-agent, device, or any other user-specific detail.

any sale_price submitted overrides price.

often, such mismatches may occur if the website does not assign proper
structured-data, or the optional automatic-item-updates feature has
been enabled, or physical inventory are being submitted improperly
or multiple times -- such as handling id values improperly, submitting
via both the api and a feed, a landing-page displaying more than one
price on the page, there is more than one add-to-cart button, there
are variants, or vat/non-vat, or vat/sale, prices being displayed.

be certain there is only one, single, item-offer
with only one, single, price -- that includes vat --
displayed on the link landing-page.

be certain any structured-data meets all google-shopping-ad policies.

otherwise, this is mainly a peer-to-peer public-forum -- forum-members
cannot look into any accounts or submitted-data; posting, here in public,
much more specific details, such as: specific link url to a landing-page,
the specific attributes and all values being submitted for one or two
items being flagged, specific details of how items are being submitted,
specific target-country and feed details, specific screen-captures of
exactly what is being seen, specific screen-captures from the merchant
center-account: of one or two flagged items, including all the
processed, final-attributes details, under the products-list-tab,
by clicking on the item's title; automatic-item-updates details,
specific messages seen within the merchant-center-account, etc.,
may allow other forum-members to offer more specific suggestions.

 

wrong-prices can be a rather serious policy-flag,

and grounds for disapprovals or a suspension

from the program, at any time.

otherwise, the best likely course is to contact google -- so a person at
google can look into the account, all submitted-data, and the website.

 

 

 

 

Google Crawl finding wrong prices

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I am having the same issue and cannot locate the problem.  I don't see the incorrect google shopping price showing on our item page.  If I temporarily turn off the Google Autocorrect and resubmit the feed, will the problem be corrected, at least as far as the incorrect price showing on Google Shopping? 

Google Crawl finding wrong prices

[ Edited ]
Top Contributor
# 4
Top Contributor

turning of automatic-item-updates may or may not resolve the issue --
depending on the details within the submitted-data and on the website.

as was indicated --


wrong-prices can be a rather serious policy-flag,
and grounds for disapprovals or suspension from
the program, at any time.

this is mainly a peer-to-peer public forum -- forum-members
cannot look into any accounts nor any submitted-data details.

posting, here in public, much more specific details, related

to the account, submitted-data, and website, may allow for

other forum-members to offer more specific suggestions.

for example, posting, here in public:

- specific url link urls, to landing-pages where items have been flagged;
- all attributes and all values, being submitted for one or two items;
- specific details on exactly how items are being submitted to google;
- specific target-country and feed-file related details;
- specific screen-captures of exactly what is being seen;
- specific screen-captures from the merchant-center-account:
of one or two flagged items, including all the processed, final-attributes
details, under the products-list-tab, by clicking on the item's title;
- specific automatic-item-updates details, both in the account and on the site;

- specific screen-captures of related shopping-ads, on search and shopping;

- specific search-terms, used to surface items on search and shopping;

- if possible, a public url to the specific file or spreadsheet being submitted;
- etc.

otherwise, the best likely course is to contact google directly -- so a
person, at google, can look into account details and account history,
all submitted-data, and the website.

 

Google Crawl finding wrong prices

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you for your repply.

 

SOOO after a long chat with Google, it turns out that now that our new site is "https" instead of "http", I had to reverify and reclaim our https site.  I have mediocre knowledge in this area, so I was unaware of this issue because my google feed appeared to be processing as normal, even with the new url.  The issue was "microdata" which I am unfamiliar with.  We have already had customer complaints about the "false advertising" of prices on Google Shopping and of course it will take up to 24 hours to resolve now that everything is fixed. 

Google Crawl finding wrong prices

[ Edited ]
Top Contributor
# 6
Top Contributor

first, you're welcome and thank you for the
cogent update -- that sounds like good news.

working directly with google is usually best in such cases.

an issue such as http vs https, is a good example of why
posting details, here in public -- for example, specific data
being submitted, specifically what is being seen, any historic
information such as specific complaints by customers, website
landing-pages to inspect any mircodata, etc., is about the only
way for forum-members to offer specific suggestions.

yes, waiting 24-72 hours or so, after such a change --
before the issue is fully resolved -- is rather typical.

generally, any major change to the website
requires a corresponding/related change
in the merchant-center, submitted-data,
or ad-account, or sometimes all three --
or at least a very careful monitoring of
both accounts, for the first few weeks or
months, after any such website change.

see also

https://developers.google.com/search/docs/guides/intro-structured-data

https://support.google.com/merchants/search?q=microdata%20-community&count=50

https://support.google.com/merchants/search?q=%22structured%2Bdata%22%2B-community&count=50

https://en.wikipedia.org/wiki/Schema.org#Microdata