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Get file entries failed - Message

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am getting the message "Get file entries failed." on my Google Merchant centre account after 3-4 days. Please Let me know what to do?

 

1 Expert replyverified_user

Re: Get file entries failed - Message

Top Contributor
# 2
Top Contributor
that message usually indicates an improper feed file url.

if this is for a bigcommerce related feed
then, the best likely course would be to
simply contact bigcommerce-support directly --
https://support.bigcommerce.com/

otherwise, a merchant-center support-specialist at google may be contacted:
https://support.google.com/merchants/contactflow

Re: Get file entries failed - Message

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆
Hello Peter,

Mostly it's due to improper feed file URL.


Regards,
Tushar Rayate

Re: Get file entries failed - Message

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Improper feed file URL....So, do you have any idea how to solve this then? Thank you.

Re: Get file entries failed - Message

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hello Peter,

I was wondering if you solved it----get file entries failed. I have the same problem now.

Fetch Errors

Get file entries failed.1 error.
Failed to obtain the file listing. Please make sure the files exist AND that your feed has permission to access them.
Examples:
Url
drive://131-c2tWwTYAoG52oXbvuDyXdTe7U2J7pY5Uj7o-p8Xs/

Thank you.

Re: Get file entries failed - Message

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Baker,

You can create your feed in .csv format to resolve your issue.