AdWords
1.9K members online now
1.9K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Get file entries failed - Message

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am getting the message "Get file entries failed." on my Google Merchant centre account. What to do?

1 Expert replyverified_user

Re: Get file entries failed - Message

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hi Stitchwood,

Could you please elaborate your query,(if possible any screen shots)

Thanks,
Aravindh

Re: Get file entries failed - Message

Top Contributor
# 3
Top Contributor

that message usually indicates an improper feed file url.

if this was for a bigcommerce related feed
then, the best likely course would be to
simply contact bigcommerce-support directly.

unfortunately, forum-members cannot look into feeds or accounts --
as would indicated, we would need a lot more specific information
posted here in the public forum to offer more specific suggestions.

otherwise, a merchant-center support-specialist at google may be contacted.

Re: Get file entries failed - Message

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello, I also have an error on my Google Merchant. It shows "Get file entries failed", and "Failed to obtain the file listing. Please make sure the files exist AND that your feed has permission to access them". What should I do?

Re: Get file entries failed - Message

Top Contributor
# 5
Top Contributor

if the listings are hosted by bigcommerce then,
simply contact bigcommerce support directly --
https://support.bigcommerce.com/

otherwise, contact a merchant-center support-specialist.