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GTIN Value for a product that does not and has never had one?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We sell guitar amplifier products made by a small company that does not use SKU's or GTIN (EAN) numbers.

We have entered "FALSE" in the GTIN field of our website (Magento) but they keep getting disapproved.

We have noticed that another company (THOMANN) also stock these products but manage to get them approved and come up on a Google Shopping Search?

Any help would be greatly appreciated.

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Marked as Best Answer.
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Accepted by topic author Guitar S
August

GTIN Value for a product that does not and has never had one?

Top Contributor
# 2
Top Contributor

If the manufacturer does not have a GTIN than set identifier to false and do not submit brand, gtin or mpn.

 

If you have done this, than the only option is to tell the manufacturer to submit a manufacturer data feed with the correct data. So that Google knows what these are.

https://manufacturers.google.com/manufacturers/Signup

 

You can also if you know for sure that the data submitted by a competitor is wrong, to send a complaint.

https://support.google.com/merchants/contact/policy?hl=en&p=shop

 

Hope it helps

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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Guitar S
August

GTIN Value for a product that does not and has never had one?

Top Contributor
# 2
Top Contributor

If the manufacturer does not have a GTIN than set identifier to false and do not submit brand, gtin or mpn.

 

If you have done this, than the only option is to tell the manufacturer to submit a manufacturer data feed with the correct data. So that Google knows what these are.

https://manufacturers.google.com/manufacturers/Signup

 

You can also if you know for sure that the data submitted by a competitor is wrong, to send a complaint.

https://support.google.com/merchants/contact/policy?hl=en&p=shop

 

Hope it helps

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

GTIN Value for a product that does not and has never had one?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

When you say do not submit brand, gtin or mpn, do you mean remove from the feed before fetching? or set all to false?

GTIN Value for a product that does not and has never had one?

Top Contributor
# 4
Top Contributor

Please always create a new thread by going to the right forum category and click on the big blue button. As your question might be the same, the answers will mostly be different for each merchant. This to avoid the original author getting emails no longer related to his question.

 

When the manufacturer has not assigned any bar codes, than submit identifier exists with the value false, than do not submit or submit an empty value for brand, gtin and mpn.

 

Google Merchant Requirements can be found below : 

https://support.google.com/merchants/answer/6324351

https://support.google.com/merchants/answer/6324461

https://support.google.com/merchants/answer/6324482

https://support.google.com/merchants/answer/6324478

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’