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Feed with 1 item stuck at pre-processing for 15 hours?

J B
Visitor ✭ ✭ ✭
# 1
J B
Visitor ✭ ✭ ✭

We just sell 1 software product.. It has been showing this for 15 hours:

 

File pre-processing: Completed - 0 valid / 0 processed
Basic product data completeness and correctness
 
No items in list..
1 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July 2017

Feed with 1 item stuck at pre-processing for 15 hours?

Top Contributor
# 2
Top Contributor

Go to Google Merchant > Products > Feed

Click on your feed and review the listed errors / warnings

Check that your data feed is correct and contains no errors

 

You can also link the file here, if you like us to check it.

 

Hope it helps.

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View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
July 2017

Feed with 1 item stuck at pre-processing for 15 hours?

Top Contributor
# 2
Top Contributor

Go to Google Merchant > Products > Feed

Click on your feed and review the listed errors / warnings

Check that your data feed is correct and contains no errors

 

You can also link the file here, if you like us to check it.

 

Hope it helps.

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

Feed with 1 item stuck at pre-processing for 15 hours?

[ Edited ]
J B
Visitor ✭ ✭ ✭
# 3
J B
Visitor ✭ ✭ ✭

I see no errors or warnings. Just that same message that it is sitting in a pre-processing stage. Been 27 hours now.

 

If you see any errors let me know.. would hate to have to go through a long process twice. Here it is (edited):

id	title	description	google product category	link	image link	condition	availability	price	brand	identifier_exists	shipping	tax	adult1	Marketing Plan Software	(redacted) Marketing Plan Software	Software > Computer Software > Business & Productivity Software	http://www.(redacted).com	http://www.(redacted).com/boxart.png	new	in stock	$129.00 USD	Plan Lab	no	0.00 USD	0.00	no

 

Feed with 1 item stuck at pre-processing for 15 hours?

Top Contributor
# 4
Top Contributor

The price is wrong, you can't add the currency symbol only the currency code.

Reference : https://support.google.com/merchants/answer/6324371?hl=en&ref_topic=6324338

 

For the rest the feed looks correct.

 

Try again with a new Google Spreadsheet.

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Feed with 1 item stuck at pre-processing for 15 hours?

J B
Visitor ✭ ✭ ✭
# 5
J B
Visitor ✭ ✭ ✭

Thank you. I adjusted the price error a few days ago and re-submitted. It is still sitting at the same stage... Anyone have any ideas? I'm going to ask my adwords specialist about this in a bit.

Feed with 1 item stuck at pre-processing for 15 hours?

Top Contributor
# 6
Top Contributor

I recommend to contact a Google Rep, by logging into Adwords or Merchant and contact them in the top right corner.

 

Hope it helps.

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’