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Feed Notifications Stopped

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

For our account we used to receive daily feed notifications, which were useful in case of any serious issues. However, since the 4th of September these have stopped being sent out. I'll attach below a screenshot of our message archive:

 

messages.JPG

 

Upon trying to fix this issue, the only documentation I could find was this support article: https://support.google.com/merchants/answer/160636?hl=en-GB

 

This says

In the Email Notifications section, choose to receive an automatic Feed processing notification 'Always', 'Never' or 'Only if there is an error'.

But in this section I don't have a "feed processing" option::

emails.JPG

 

Please could somebody look into this, as I don't believe anything was changed from our end to stop this from working.

 

Thanks

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Paul S
November

Feed Notifications Stopped

[ Edited ]
Top Contributor
# 3
Top Contributor

that sounds correct.

google has changed the feed-processing notification process --
google will no longer send emails after every feed upload.

rather, google will only send emails when the
number of valid items drops by approximately 5%

or for some critical account-level policy-flags.

a best-practice is to hand-inspect or pre-inspect
all data before sending an updated feed -- or put
a process in place that prevents any issues based
on the current rules, specifications, and policies,

and to check the account more frequently.

 

 

View solution in original post

Feed Notifications Stopped

Top Contributor
# 2
Top Contributor

Daily emails for data feeds are no longer supported and only important emails are sent such as suspensions and violations.

 

Hope it helps.

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’
Marked as Best Answer.
Solution
Accepted by topic author Paul S
November

Feed Notifications Stopped

[ Edited ]
Top Contributor
# 3
Top Contributor

that sounds correct.

google has changed the feed-processing notification process --
google will no longer send emails after every feed upload.

rather, google will only send emails when the
number of valid items drops by approximately 5%

or for some critical account-level policy-flags.

a best-practice is to hand-inspect or pre-inspect
all data before sending an updated feed -- or put
a process in place that prevents any issues based
on the current rules, specifications, and policies,

and to check the account more frequently.

 

 

Feed Notifications Stopped

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Ok thanks for the quick replies Emmanuel & Celebird, much appreciated. That is a little disappointing to hear, as it was a useful feature at times for picking up on small processing errors which can go unnoticed.

Feed Notifications Stopped

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We've lost 4% and had no notification. About 60 articles where concerned. That's really disappointing us.

Feed Notifications Stopped

[ Edited ]
Top Contributor
# 6
Top Contributor

this is a rather old thread.

the best likely course is to simply sign-in more often --
to both the merchant-center-account and ad-account, to
check the status of all submitted data and images, website,
campaign-performance, and the accounts.

checking daily or weekly may be prudent, depending on the individual merchant.

check feed-processing details -- by clicking on the feed's name;
then, under processing, click on any warning or error messages:
https://merchants.google.com/mc/products/sources

check the main diagnostics-tab -- to help determine if there are any
policy or related issues, with the items, images, account, or website.

be certain to click on the account-issues-tab and item-issues tab --
navigate to the bottom of the page and click on any view-samples links,
carefully examine the samples, slowly hover over any circle-?' and click
on any learn-more-links:
https://merchants.google.com/mc/products/diagnostics

also, re-check all account-level-settings and any
configured feed-rule or supplemental-feed, details.

check the products-list tab -- by inspecting the number of items
and individual, per-item, status by clicking on the item's title:
https://merchants.google.com/mc/items

if the api is being used, also check the api-dashboard:
https://merchants.google.com/mc/apidashboard

in the ad-account, check the items -- by clicking on the shopping-campaign,
products-tab, add the product-status column, and hover over each status,
and carefully inspect the impressions, clicks, and search-terms reports:
https://support.google.com/google-ads/topic/3119143

a best-practice is to also review all rules and policies
and update the website, submitted-data, item-images,
or shopping-campaign details, whenever appropriate:
https://support.google.com/merchants#topic=7259123
https://merchants.google.com/mc/merchantdashboard
https://support.google.com/merchants/answer/6185292