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Email notifications from Google Merchant Center when issues occur?

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Is there a way to get email alerts when Google Merchant Center discovers issues like 'Temporary item disapprovals due to incorrect prices'?

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Marked as Best Answer.
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Accepted by topic author Boeli K
September 2016

Re: Email notifications from Google Merchant Center when issues occur?

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hello @Boeli_K,

Absolutely. When you log into your merchant center account from the left hand navigation select settings > general. Then select the edit settings blue button and change the email under "contact for technical issues" to the email you wish to receive alerts at.

You can add additional users under the "users" section also in the left hand navigation and add users with admin level access to the merchant center to have both access and receive email alerts. Remember an email can only be associated with ONE merchant center at a time so if you manage multiple merchant center accounts on behalf of clients you'll need to apply for a merchant client account (MCA).

Let me know if this helps!

Nick

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Boeli K
September 2016

Re: Email notifications from Google Merchant Center when issues occur?

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hello @Boeli_K,

Absolutely. When you log into your merchant center account from the left hand navigation select settings > general. Then select the edit settings blue button and change the email under "contact for technical issues" to the email you wish to receive alerts at.

You can add additional users under the "users" section also in the left hand navigation and add users with admin level access to the merchant center to have both access and receive email alerts. Remember an email can only be associated with ONE merchant center at a time so if you manage multiple merchant center accounts on behalf of clients you'll need to apply for a merchant client account (MCA).

Let me know if this helps!

Nick

Email notifications from Google Merchant Center when issues occur?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, I am having trouble finding this can you please let me know how to do it in the newest version.

Email notifications from Google Merchant Center when issues occur?

Top Contributor
# 4
Top Contributor

This is an old topic and no longer exists. Emails will only be sent after a x amount of percent of issues. And no longer sends out emails as soon as an issue is detected.

 

To add youself as a contact go to the 3dot menu > users > contact

To change your email notifications > 3dot menu > preferences

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Email notifications from Google Merchant Center when issues occur?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Is there a way to receive notifications when some products in our feed are not accepted due to different reasons?

Email notifications from Google Merchant Center when issues occur?

Top Contributor
# 6
Top Contributor

Emails are only sent when the following conditions are met:

 

More than 5% issues

Suspensions

Critical issues

 

As this is an old topic and no longer relevant, it is now closed. If you have any new unanswered questions please ask here : https://www.en.advertisercommunity.com/t5/forums/postpage/board-id/google-shopping

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’