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E-Commerce platform imports (Magento) Feed is processing for 24h

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

We installed Google Shopping extension on our Magento store and went through the set-up. We checked in Ecommerce connections and all looks good so we moved on to adding new feed.

 

For last 24h we keep seeing same message in Feed Rules "We're currently processing your feed. This might take a few minutes."

Feed status states "Processing... (0 processed)"

 

Any idea why it's taking so long and if there are any set-up issues?

 

Regards

2 Expert replyverified_user

E-Commerce platform imports (Magento) Feed is processing for 24h

Top Contributor
# 2
Top Contributor

Did you click on fetch now in Google Merchant?

 

You might also need to contact the plugin developer to ensure all plugin settings are correctly setup.

 

Hope it helps

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E-Commerce platform imports (Magento) Feed is processing for 24h

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yeah, I fetched it. This is Google Shopping plugin - https://support.google.com/merchants/answer/6351224

E-Commerce platform imports (Magento) Feed is processing for 24h

Top Contributor
# 4
Top Contributor

Does your site run on Magento 1.9.3?

Magento 1.9.3 is not supported due to a problem in the core SOAP API code
https://www.magentocommerce.com/magento-connect/google-shopping-1.html