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Does my account get unsuspended automatically and if so, when?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm correcting the errors in the Shopify feed, but I'm unsure when or if the account will be unsuspended!

 

And guidance most appreciated.

1 Expert replyverified_user

Re: Does my account get unsuspended automatically and if so, when?

[ Edited ]
Top Contributor
# 2
Top Contributor


if an account is automatically unsuspended depends on the policy violation.

issues can relate to the data being submitted, product images,
type of item, account settings, feed settings, target-country,
website details, supply-chain, or some combination of these --
a single disapproval or suspension can be for multiple issues.

generally, a hand-inspection of all account settings, all
submitted data, and the website, against all the current
rules, policies, and recommendations is a best-practice.

first, check the main dashboard within the
merchant-center for overall account status --

that is, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed or flagged errors, warnings, or notifications.

if a data-feed was used, check the specific feed status
by clicking on the data-feed's name under the feeds-tab.

if the api was used to submit the product-data then,
check the details under the api-diagnostics tab.

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on any link under the technical-details area --
in addition to any why-is-this-item-dispproved links;
this will trigger a review of the fixes.

also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar
filters and the always-send-results option is selected.

depending on the policy violation, and account settings,
google will email the steps that must be taken with a link
to ask for a review of the fix.

otherwise, forum members cannot look into any submitted data or accounts --
we would typically need specific information such as exact status information,
any exact messages, screen-captures, registered url, exact data submitted,
data-feed and account histories, etc, posted here within the public forum
[minus any personal or private information] to help diagnose any potential
issues or offer more specific suggestions.

google may disapprove an item, feed, or website at any time.

generally, google gives 7-days to fix all issues and requires
a long-term fix such that the issue will not reoccur -- then,
after all fixes have been implemented, either on the website
or within the submitted data, or both, simply re-submit all the
product-listing-ad (products-feed inventory) data to google.

if all issues are fixed the disapproval or suspension
should be lifted automatically after all items are
processed and the website re-crawled -- typically,
about 72-hours or so after the data is resubmitted.

otherwise, simply contact or re-contact google directly and ask
for a merchant-center, product-listing-ad, support specialist.

otherwise, some suspensions are simply permanent.

see also
https://support.google.com/merchants/answer/160637
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants?#topic=3404778
https://support.google.com/merchants?#topic=3404779
https://support.google.com/merchants/answer/188494
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist