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Disapproved items - no reason

kem
Visitor ✭ ✭ ✭
# 1
kem
Visitor ✭ ✭ ✭

I have 6 items that have been automatically disapproved. 

 

1) Never received an email explaining why. My email is correct. I receive notice on successful submission. 

2) They are not related in any policy violation terms

3) There is no checkmark to request a manual review. 

 

Please advise. 

1 Expert replyverified_user

Re: Disapproved items - no reason

kem
Visitor ✭ ✭ ✭
# 3
kem
Visitor ✭ ✭ ✭
Thank you for your response. That should be in the Help documentation.

Re: Disapproved items - no reason

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆
Welcome to Google Shopping. If you read my post, you will see I have had hundreds of products approved one week, then dissapproved the next, and all Google can tell me through someone on this forum, is that my feed is perfectly correct.

Re: Disapproved items - no reason

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆
And over the last year they get approved, then dissaproved week in week out without me changing anything. From all approved to over 300 dissaproved, then back. It seems the automated system is extremely buggy in my experience. Makes stock control and running a business impossible if you use Google shopping.
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Disapproved items - no reason

[ Edited ]
Top Contributor
# 6
Top Contributor


unfortunately, no two details that trigger a disapproval are necessarily alike --
there are many details of the data (feed), the website, the physical item, or
the supply-chain, that can trigger the same disapproval status.

 

just two recent examples -- a merchant was unaware that ebay was submitting

their items to google-shopping while also submitting a private website; this was

trigging a disapproval on a semi-regular basis for the unfair-advantage policies.

 

another, was a website that had more than one price listed on the landing-page;

this was triggering a disapproval semi-regularly based on the website's inventory

updates and google's random crawls of the site to verify policy compliance.

 

in some cases, there can be multiple details that trigger the same disapproval.

 

Re: Disapproved items - no reason

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆
Even more unfortunate than that, is that you can spend 6 months trying to work through these smoke and mirrors to be told by Google that your feed is perfect and their code is bug ridden.

Re: Disapproved items - no reason

Top Contributor
# 8
Top Contributor

a feed can be perfect but items can still be disapproved --
the two examples given would have nothing to do with
a feed and still trigger seemingly random disapprovals
that would be actual violations of multiple policies.

however, if a person at google is indicating a specific cause then,
the best likely course is to continue working directly with google.

Re: Disapproved items - no reason

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Actually, the selected answer here is correct.  All of our products were disapproved. When in the Merchant Center, I clicked on Diagnostics and at the bottom, under Account, there was "1 ERRORS & WARNINGS".  I clicked that and it gave me this:

 

"Account suspended due to violation of feed specification: inaccurate prices (due to inconsistent pricing between the feed and the landing page)"