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Disapproved Logo 1:1 because it's unreadable, but the 32x32 preview shows it's clear

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to upload my 1:1 logo to google merchant center but it keeps getting disapproved because the text is supposed to be unreadable although it works perfectly fine in the preview and as my website's favicon. It's a transparent png file, so what's wrong with this?

1080.png

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Accepted by topic author Quang N
July 2017

Disapproved Logo 1:1 because it's unreadable, but the 32x32 preview shows it's clear

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for your help again Emmanuel Smiley Happy Well I changed the "D" into a "2" and now it has been approved. But the color and layout is still exactly the same. Kind of a weird issue.

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Disapproved Logo 1:1 because it's unreadable, but the 32x32 preview shows it's clear

Top Contributor
# 2
Top Contributor

It might be the color combination, when you resize your image, the colors becomes a problem for color blind people. When two colors are very close to each other, they become blended for color blind people. Resulting in the image being unreadable.

 

I recommend trying to change it so that this is not the issue. For example make it 1 color.

 

Please note this is a public forum and you are asking community members. So this is my personal feedback.

 

Hope it helps

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Disapproved Logo 1:1 because it's unreadable, but the 32x32 preview shows it's clear

Top Contributor
# 3
Top Contributor

JPEG is not a supported format, please avoid giving advice that is not true. More info : https://support.google.com/merchants/answer/7059936?hl=en

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’
Marked as Best Answer.
Solution
Accepted by topic author Quang N
July 2017

Disapproved Logo 1:1 because it's unreadable, but the 32x32 preview shows it's clear

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for your help again Emmanuel Smiley Happy Well I changed the "D" into a "2" and now it has been approved. But the color and layout is still exactly the same. Kind of a weird issue.

Disapproved Logo 1:1 because it's unreadable, but the 32x32 preview shows it's clear

Top Contributor
# 5
Top Contributor

Great news!

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’