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Difficulty reporting a broken ad

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This question is direct more toward Google AdWords staff than anyone else. I am an end-user (NOT an advertiser) that attempted to click on an ad I saw. The ad, instead of taking me to an advertiser's landing page, took me to https://www.google.com (search engine front end). I tried twice. So, being the generous kind of guy that I am, I decided to report the ad so someone could fix it. If I were the advertiser I would not want my paid ad going nowhere. So I went to Feedback (https://support.google.com/adwords/troubleshooter/4578507#ts=6006595) and started filling out the form. This did not work so well. It asked, "Please copy and paste the ad's link location of the first ad", so I did (javascript:window.open(window.clickTag)). But this field was validated and required, and it did not accept this entry ("Please try reformatting/We couldn't submit your form yet. Please fix the fields above."). I tried entering various URLs, including https://www.google.com and the address of the ad image (https://s0.2mdn.net/4354204/1482939980389/728x90%20-%20SS/text_02.png), but it wouldn't accept anything at all. Thus I could not submit the form to report the ad that was broken. Posting here is my last resort. I am already probably one in 10,000 people who would spend so much time reporting a broken ad that frankly was only of passing interest to me so I am not going to spend any more time tracking down who's responsible for this comedy of errors.

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Marked as Best Answer.
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Accepted by James_Clemens (Top Contributor)
January 2017

Re: Difficulty reporting a broken ad

[ Edited ]
Top Contributor
# 3
Top Contributor

@Eric E

There are 2 options to report an ad:

  1. You can now report the ad by clicking on the upper corner of the ad (a triangle or an X is shown.)
  2. If you report the ad  using the form right click on the ad and then: "copy link address". This is the link to enter in the form. 

Please note that no all ads are by Google. (If no triangle or an X, that ad might not be by Google. )

https://support.google.com/adsense/troubleshooter/1631343

Option 1 is the best. The report  is  submitted directly  to the ad quality team

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

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Difficulty reporting a broken ad

Top Contributor
# 2
Top Contributor

Hi @Eric E,

 

Sorry for the aggravation with reporting the ad. I looked at the link you provided and does not bring anything up, so I have nothing to go by to report it myself.

 

If you encounter the ad again, please take a screen shot of search bar (so we can see the search term) and with the broken ad marked so that we can locate the correct ad address. 

 

Thanks for all your effort in trying to help Google and a advertiser. We do appreciate it. 

 

All the Best,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
January 2017

Re: Difficulty reporting a broken ad

[ Edited ]
Top Contributor
# 3
Top Contributor

@Eric E

There are 2 options to report an ad:

  1. You can now report the ad by clicking on the upper corner of the ad (a triangle or an X is shown.)
  2. If you report the ad  using the form right click on the ad and then: "copy link address". This is the link to enter in the form. 

Please note that no all ads are by Google. (If no triangle or an X, that ad might not be by Google. )

https://support.google.com/adsense/troubleshooter/1631343

Option 1 is the best. The report  is  submitted directly  to the ad quality team

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Difficulty reporting a broken ad

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for responding.  I am not sure what you mean by "take a screen shot of search bar".  The ad was at the bottom of an article (http://www.straightdope.com/columns/read/3322/were-there-black-presidents-before-obama), not a result of a search. I clicked on the image URL I provided and I see that it only represents a portion of the ad (the ad, apparently, was a mosaic of images). The ad was for Stop and Shop Nature's Promise and promised a $5 off coupon.

Difficulty reporting a broken ad

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I did just this with the results I related: The form wanted to know the URL the ad jumped to, but the URL was a javascript invocation, which the form did not accept.  The validation code for the form would not accept anything I typed, even a valid URL.  Therefore I could not submit the form.  This is a bug in coding.

Difficulty reporting a broken ad

Top Contributor
# 6
Top Contributor

@Eric E

Unfortunately, we can't help much on that. We have no contact with the developers of the publishing platform.  I occasionally repeat ads,  I don't recall an issue the last time I reported. Meanwhile, as I mentioned, when you see a violation., please  report within the ad.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Difficulty reporting a broken ad

[ Edited ]
Top Contributor
# 7
Top Contributor

Hi @Eric E,

 

Thanks for replying with further info. 

 

Just to clear up what I said and why, I was asking for a screenshot of the Google search bar of a Google Shopping ad (since I thought this was where the error was based on your posting to that community). By seeing what you typed and seeing the actual ad marked by you, I could reproduce and find the ad myself. 

 

However, Moshe has provided great information with this, so that is the best course to go. Your ad in question is not a Google Shopping/Merchant ad, but an actual display ad... which could be by Google AdWords or provided by other providers. It seems to be an ill-formed ad by another provider (not AdWords). And since it is not an AdWords product, the form does not accept the ad address (as you found out). 

 

Again, thanks for your effort.

 

Have a great weekend,

 

James 

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Difficulty reporting a broken ad

[ Edited ]
Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I am having the same problem, I am trying to report an ad using the adchoices box on the corner of the ad but the form cannot be submitted at all without the ad's link location, I right click on the ad and there is no option to "copy link location".  

 

Without this the reporting cannot be done, the form will not send, exactly as described above. There needs to be a way to send a report even if the information cannot be found, there is a screen grab, the Web addresses of both sites, why do u need to know in a formatted way where the ad is, I need to get able to submit the report without  spending 15 minutes trying to fill out the form.

Screenshot_2017-10-18-11-36-34.png

Difficulty reporting a broken ad

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

The ad seems to be a script. When I right-click on the open space of the ad, I do not get a "Copy Link Address" menu item. When I right click on one of the (misleading) download buttons on in the ad, select "copy link address", and paste the result in the form, the link address is too long to paste - it is truncated by the form.

 

I've spent over 1/2 hour trying to submit this form, which is no longer worth it. I'm giving up.

 

The page with the misleading ad is http://www.openculture.com/2017/11/pop-art-posters-celebrate-pioneering-women-scientists.html


The ad shows a button labeled "Free Posters for Download", which seems to me clearly designed to fool people who want the scientists' posters to click on the ad instead.

 

The link shown by right-clicking the AdChoices title is: https://www.google.com/url?ct=abg&q=https://www.google.com/adsense/support/bin/request.py%3Fcontact%...

 

Clicking the "Free Posters for Download" button goes to: https://googleads.g.doubleclick.net/pagead/ads?client=ca-pub-1184791463292965&output=html&h=90&w=634...

 

That destination page shows another ad for prontoforms.com, which contains a link to Yet Another Ad: https://googleads.g.doubleclick.net/aclk?sa=l&ai=CPyQKX6kAWoPTEcfbkgOZy634DMvI7dJN--jRs4UGwI23ARABIO...

 

 

I suspect that either you don't care about ad feedback enough to fix the process (I expect you do care), or advertisers have found how to construct ads that cannot be reported. In any case I wish you luck and am done with trying to report ads that violate your policies.

 

 

Difficulty reporting a broken ad

Top Contributor
# 10
Top Contributor

to report ads on sites not owned by google, or without aclk in the url:
https://support.google.com/adsense/contact/violation_report

to report ads on google-shopping:
https://support.google.com/merchants/contact/policy

to report ads on google, with aclk, in the ad's url:
https://support.google.com/adwords/troubleshooter/4578507?rd=1#ts=6006595