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Data feed upload page not responding - who to contact?

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# 1
Not applicable

I've been trying to upload a new data feed for a few days, but the upload page just hangs.  There's an error message on my dashboard as follows:

Please wait for an hour and resubmit your data feed. If this error persists after resubmission, please contact us.

 

Unfortunately, there's no contact link. Can somebody point me to the appropriate place to report the error?

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1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by topic author
January 2016

Re: Data feed upload page not responding - who to contact?

[ Edited ]
Top Contributor
# 2
Top Contributor

simply using a different browser
may sometimes resolve the issue.

also, be certain that only one, single, feed
has been registered for the target-country --
use the same registered feed for all re-uploads.

otherwise, a merchant-center support specialist may be contacted here:
https://support.google.com/adwords/answer/8206
https://support.google.com/merchants/answer/4581834

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author
January 2016

Re: Data feed upload page not responding - who to contact?

[ Edited ]
Top Contributor
# 2
Top Contributor

simply using a different browser
may sometimes resolve the issue.

also, be certain that only one, single, feed
has been registered for the target-country --
use the same registered feed for all re-uploads.

otherwise, a merchant-center support specialist may be contacted here:
https://support.google.com/adwords/answer/8206
https://support.google.com/merchants/answer/4581834

Re: Data feed upload page not responding - who to contact?

Not applicable
# 3
Not applicable
Simply changing browser did the trick as you said - many thanks!