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Customer Reviews: Failed to load resource

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying to implement GCR on my shopify plus store with the following code but I'm receiving this 404 error: Failed to load resource: the server responded with a status of 404 ()

 

Any idea what I've done wrong?

 

<script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer></script>

<script>
  window.renderOptIn = function() {
    window.gapi.load('surveyoptin', function() {
      window.gapi.surveyoptin.render(
        {
          "merchant_id": 104863908,
          "order_id": "{{ order.order_number }}",
          "email": "{{ customer.email }}",
          "delivery_country": "{% if checkout.shipping_address contains 'Australia' %}AU{% elsif checkout.shipping_address contains "New Zealand" %}NZ{% else %}AU{% endif %}",
          "estimated_delivery_date": "{{'now' | date: "%s" | plus : 259200 | date: "%Y-%m-%d" }}"
        });
    });
  }
</script>

 

1 Expert replyverified_user

Customer Reviews: Failed to load resource

Top Contributor
# 2
Top Contributor

I don't know much about google reviews, but based on there documentation, australia is not supported

more info : https://support.google.com/merchants/answer/190657?hl=en

 

I recommend to see if the guidelines give you any help : https://support.google.com/merchants/topic/7095697?p=gcr_home&rd=1

 

hope it helps

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Customer Reviews: Failed to load resource

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Emmanuel,

 

Thanks for the reply. The reason why we are trying to integrate GCR is because we were trying to implement Google Trusted Stores but received a message that GTS was rebranded as GCR in Australia: https://support.google.com/merchants/answer/7188525

 

Trusted Stores migrated into Merchant Center for customers in Australia, France, Germany, Japan, United States, and the United Kingdom and was rebranded as Google Customer Reviews. GCR is also now available for all retailers in those countries.

Customer Reviews: Failed to load resource

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Tim,

 

We are trying to do the same integration on our Shopify store but are also seeing a 404, have you been able to resolve this issue?

Customer Reviews: Failed to load resource

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Mike, I reached out to Google and they explained that it was because we had not claimed and verified our site's URL in our Merchant Centre account. You can find instructions on how to do so in this article in the Google Merchant Centre Help Centre: https://support.google.com/merchants/answer/176793?hl=en-GB

Hope that helps! : )

Customer Reviews: Failed to load resource

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hey Tim, 

 

Awesome, thanks for the info! Unfortunately our site's URL is verified in the Merchant Center already so I'll have to reach out to Google, thanks for the help though!

Customer Reviews: Failed to load resource

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hey Mike,

 

We've got exactly the same problem in merchant account trying to integrate our website. The site is claimed and verified but we see 404 in response to GCR request to https://www.google.com/shopping/customerreviews/optin?... 

Did you manage to solve the issue?

Customer Reviews: Failed to load resource

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

In order to resolve this, you need to login to your Google Merchant Account and from "Merchant Center Programs" need to activate Customer Reviews.

 

I hope it helps.