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Custom goods error

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

I have a problem with custom goods identifier.

I've placed  <g:identifier_exists>FALSE</g:identifier_exists> attribute (as it's all my handmade).

In data feed all products look like this: 

identifier exists 








All other data looks ok.

Example product:


Error information in Google Shoping:

Item Errors
233 errors.
Insufficient product identifiers: Missing two out of three attributes [GTIN, brand, MPN]233 errors.
Hard goods must have values for two out of the following attributes: GTIN, brand and MPN. Please make sure that you include this required attribute in your data feed. Learn more
Item ID Line No.  
1 Expert replyverified_user

Re: Custom goods error

[ Edited ]
Top Contributor
# 2
Top Contributor

what type of feed is registered?

what file name is registered?

what feed format is being submitted?

are mpn or gtin within the feed in any way whatsoever?


what is the supply-chain for the item?

importantly, are these items already being submitted from
any other site, venue, or marketplace (e.g. ebay, etsy, etc.).

has a specialist been contacted?

Re: Custom goods error

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

what type of feed is registered?

Answer: XML, if it's not what You asked for, hope You'll find answer here:

Name Feed ID File name Mode Type Method Target country Last upload date Expiry date Schedule Status
fox4dogs 101491832 Fox4dogs Standard Products Fetches by Google United Kingdom 14-Apr-2015 05:00 CEST 14-May-2015 Daily Shopping: 0 / 233

are mpn or gtin within the feed in any way whatsoever?

Answer: they were in one of my tries to handle with problem, but not anymore.

what is the supply-chain for the item?


Answer:I'm not sure, what You mean. Hope You'll find answer here: If not, explain me what You ask for?

Dog's Collar Play stripes in lagoon
Item's URL:
Technical details

Awaiting review
Expires in: 30 day(s)
Created on: 25-Mar-2015 05:00 CET
Last update on: 14-Apr-2015 05:00 CEST
Source feed: fox4dogs

Delivery rate calculator
Use this calculator to preview the delivery rates that will be displayed for this product's delivery to destinations within United Kingdom. The tax rate for this product is already included in the price.

£2.90 Shipping

This rate was derived from a delivery method created in Shipping settings. When multiple rates are available, the lowest one is displayed.
Delivery method name Delivery rate
Royal Mail

Information that you've provided us with
Id 81
price £12.00
availability In stock
Small stripes and interesting colors collage.Classic, but original proposition. All of our products are handmade after your order. Buying one of our collars you will receive a product made specially for you and your dog! The top layer is made with high quality 100% cotton. The interior layer of the collar is reinforced with polyester webbing that is strong up to 1200kg but is supple enough to move with your dog's neck and fits well.Hardware is welded, strong and high quality. Each seam that holds the hardware is triple stitched for durability as well as safety. All of our products are made at the customer's orders so you can choose your favorite type, width and size of the collars and leashes. The collars have an adjustable length but only in certain extent. To choose a lenght, measure your dog's neck and select the range in which it is. When your dog's neck is close to the range limit (i.e.: 39cm) please write this info in the Additional Information (you will find this text box in second step of placing an order) Before you place an order, be sure that all three parameters are selected right - we will sew the collar according to those details!
google product category Animals & Pet Supplies > Pet Supplies > Pet Collars & Harnesses > Dog Collars & Harnesses
product type Collars > Comfort
condition new
brand Fox4Dogs
shipping weight 0.2 kg

importantly, are these items already being submitted from any other site, venue, or marketplace (e.g. ebay, etsy, etc.)

Answer: no

has a specialist been contacted?

Answer: Yes. Week ago. The only answer I got today was:
Thank you for contacting Google Merchant Center support.
We're eager to hear about your latest interaction with our support team...

Re: Custom goods error

[ Edited ]
Top Contributor
# 4
Top Contributor

yes, is the feed xml or .txt tab-delimited.

supply-chain -- e.g. who manufacturers the item?

importantly, a store-brand should never be submitted for an item;
the store-brand is part of the account-settings and should never
be submitted within the feed -- only a manufacturer can assign
global-trade-data to an item.

what is an exact entry, directly from the feed?

Re: Custom goods error

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Your questions helped me to find answer - my xml file was corrupted. I have to do it manually. Thank You so much - can't accept as solution but at least can give You a star - is it ok?

Re: Custom goods error

[ Edited ]
Top Contributor
# 6
Top Contributor

first, thank you for the update.

yes, just a star (or no star) is perfectly ok.