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Country set incorrectly for PRODUCTS in Google Merchant Centre

K L
Visitor ✭ ✭ ✭
# 1
K L
Visitor ✭ ✭ ✭

 

Hello

Does anyone know how to change the country setting on the products tab for the Merchant Centre? All our relevant settings seem to be UK but this is set as United States and there's no drop down attached to alter it. As a result it won't show any of the data from the product feed which is UK only. CheersScreenshot 2016-03-11 15.34.47.png

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author K L
March 2016

Re: Country set incorrectly for PRODUCTS in Google Merchant Centre

[ Edited ]
Top Contributor
# 2
Top Contributor

the list of countries is determined
during registration of the feed and
is listed under the feeds-tab:
https://merchants.google.com/Home?#feeds.dashboard

select all-countries under the feeds-tab.

be certain there is only one standard products-feed
seen in the feeds-list, per target-country, and that

country matches the feed details.

feed registration also determines the rules and policies
that must be met for a particular target-country -- both
within the feed and on the website.

if the api is used to submit data then, the api insert
details determine the country and countries listed.

otherwise, try signing-out of google altogether
and clearing the browser's cache and cookies --
or, try a different browser altogether.

otherwise, forum-members do not have access to any
account information -- however, a support-specialist at
google may be contacted directly to look into the feed,
account, and submitted data details.

 

see also

https://support.google.com/merchants/?#topic=3404780

https://support.google.com/merchants/contactflow

https://support.google.com/merchants/answer/4581834

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author K L
March 2016

Re: Country set incorrectly for PRODUCTS in Google Merchant Centre

[ Edited ]
Top Contributor
# 2
Top Contributor

the list of countries is determined
during registration of the feed and
is listed under the feeds-tab:
https://merchants.google.com/Home?#feeds.dashboard

select all-countries under the feeds-tab.

be certain there is only one standard products-feed
seen in the feeds-list, per target-country, and that

country matches the feed details.

feed registration also determines the rules and policies
that must be met for a particular target-country -- both
within the feed and on the website.

if the api is used to submit data then, the api insert
details determine the country and countries listed.

otherwise, try signing-out of google altogether
and clearing the browser's cache and cookies --
or, try a different browser altogether.

otherwise, forum-members do not have access to any
account information -- however, a support-specialist at
google may be contacted directly to look into the feed,
account, and submitted data details.

 

see also

https://support.google.com/merchants/?#topic=3404780

https://support.google.com/merchants/contactflow

https://support.google.com/merchants/answer/4581834

 

Re: Country set incorrectly for PRODUCTS in Google Merchant Centre

K L
Visitor ✭ ✭ ✭
# 3
K L
Visitor ✭ ✭ ✭
Thanks. Somewhere along the line of deleting the feed, all the cookies, logging out and in, using a different browser and creating a few feed, it worked! Thanks again.

Re: Country set incorrectly for PRODUCTS in Google Merchant Centre

[ Edited ]
Top Contributor
# 4
Top Contributor

first, you're welcome and thank you for
the update -- that sounds like good news.

be certain there is only one, single,
registered feed for the target-country --
register the standard feed only once.

use the same registered data-feed for any and all updates --
including changes, fixes, additions, deletions, or re-uploads.

items within the feed are tracked by id --
id must be unique per item and should
never change; a best-practice is to use a
mix of letters and numbers for an item's id
e.g.
abc123uk

the standard products-feed can handle from one to about 100,000 inventory items.

generally, never delete the registered feed --
unless a person at google indicates to do so.

the registered data-feed must be resubmitted at least monthly --
typically, about a week before the feed is scheduled to expire;
or, immediately after any critical change to the website
or your physical in stock inventory (availability) occurs.

a best-practice is to use a test-feed before
considering the live (standard) products-feed --
https://support.google.com/merchants/answer/1188998