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Couldn't Subdivide products

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have set up custom label for my product feed as follow:

1.PNG

 

But it didn't show up when I was trying to Subdivide products in Google adwords shopping campaign.

 

2.JPG

 

I have waited couple of days and it still doesn't work.

 

Please help.

 

Thanks.

1 Expert replyverified_user

Re: Couldn't Subdivide products

Badged Google Partner
# 2
Badged Google Partner
Wood,

Sometimes there are sync and crawl issues in which a cached version of you feed is being supplied to AW. Can you confirm that any other updates may be seen as live on your account?

In my cases I have had to call support and request that my datafeed be "recrawled" so that it can sync with AW.

Not saying that this is the issue, but it could be.

Hopefully some other will jump in that might have more experience with Labels and Shopping feeds,
@stickleback
@Jon_Gritton

Re: Couldn't Subdivide products

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello Eric,

I also added 'adwords_grouping' to the feed, which have shown up in tool ->Google Merchant Center. But the custom label is still missing.

Here is the codes I added to the product feed:

<g:custom_label_0>{type}</g:custom_label_0>
<g:adwords_grouping>{type}</g:adwords_grouping>

Re: Couldn't Subdivide products

Badged Google Partner
# 4
Badged Google Partner
Wood,
I am hopping the two guys I tagged can come in and help.. I will also fire of a help request in the backend, for those that might be more experienced with Feed then me to help out.

bare with us Smiley Happy

Re: Couldn't Subdivide products

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you Eric.

Re: Couldn't Subdivide products

[ Edited ]
Top Contributor
# 6
Top Contributor

 

- what is the status of the account under the merchant-center main dashboard?

https://www.google.com/merchants/merchantdashboard

 

- what is the status of the feed under the merchant-center's data-feeds-tab?

- what is the status of the item under the merchant-center's products-tab --
under technical-details, shopping, when clicking on an individual title?

 

- what is the status of site and images (crawled) under the data-quality-tab?
- what is the dashboard status and date of the last quality snapshot (crawl)?

- were there any recent changes to any id values or other feed attributes --
especially attributes and values that may effect items being

filtered or added to different, existing, product-groups?

- is that exact item listed under the view-full-list-of-products for the
product-group, within the adwords shopping-campaign ad-group?

- is that exact item listed under the products-tab within the ad-group?

- is that item currently listed within any other product-group or ad-group?

the adwords_grouping attribute should not be used for shopping-campaigns.

 

Re: Couldn't Subdivide products

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

 

 

I was flushed by so many questions but thanks for your help. Smiley Happy

 

Everything in Google merchant-center looks OK. It says I have 2193 products have been inserted. However I only find 2116 products within ad group. 

 

 

I added the following codes to my product feed 3 days ago.

 

<g:custom_label_0>{type}</g:custom_label_0>
<g:adwords_grouping>{type}</g:adwords_grouping>

 

Here are some snapshots I hope can help answer your questions:

 

1, 1.png

 

 

2,

2.png

 

 

 

3

3.png

Re: Couldn't Subdivide products

Top Contributor
# 8
Top Contributor

first, you're welcome.

unfortunately, there are issues with viewing forum-images.

the best likely course would be to contact
a person at google directly so they can look
into the feed, items, and both accounts --
https://support.google.com/merchants/answer/2660968#contact=1