AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
4.5K members online now
4.5K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Carrier Rates with weight not the dimensions.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

As mentioned here in this support page- https://support.google.com/merchants/answer/6069284?hl=en 
under Carrier rate (AU, DE, UK, and US only)
I have added carrier rate in shipping of merchant center account and have updated "shipping_weight" in data feed. But I do not have any shipping dimensions of my product. So all my products are disapproved. 
Anyone can guide me on this.

1 Expert replyverified_user

Carrier Rates with weight not the dimensions.

[ Edited ]
Top Contributor
# 2
Top Contributor

first, be certain that shipping_weight includes a

number, space, and google-supported unit; e.g.

123.45 kg

if not, fix the weight first and resubmit the feed

to determine if that may fix the disapproval issue.

 

shipping dimensions include the following attributes:
shipping_length, shipping_width, shipping_height --
all three must be submitted if the disapproval issue
relates to dimensions.

 

generally, merchants must have the inventory in their physical stock --

so measuring the physical items is likely the best way to obtain such

dimension details; contacting someone up the supply-chain may also

help in this regard.

 

otherwise, shipping must be either exactly accurate or an overestimate --

setting an overestimate rather than carrier-rates may be an alternative.

 

always check the exact shipping of an item by

clicking on the item within the products-list-tab

and using google's shipping-calculator for that

individual item, in the merchant-center-account.

however, a single disapproval may be triggered by multiple issues.

this is mainly a peer-to-peer public forum and forum-members
cannot look into any specific accounts or any submitted data --
if after correcting the dimensions issue the disapproval remains,
then the best likely course is simply to contact google directly.

 

https://support.google.com/merchants/answer/7052112#shipping_height

https://support.google.com/merchants/answer/7052112#shipping_width

https://support.google.com/merchants/answer/7052112#shipping_length

 

Carrier Rates with weight not the dimensions.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for your reply.

I am still not clear.
First of all, In merchant center disapproval reason doesn't show that you need to add dimensions, it just says shipping error.
And I do not have any dimensions for my products. so can I put NA in data feed.
I tried to contact some Google representative but their reply seems, they do not even know about shipping carrier rate submissions.

Carrier Rates with weight not the dimensions.

[ Edited ]
Top Contributor
# 4
Top Contributor

first, thank you for the added details.

 

NA is never a valid value for any attribute --

if the dimensions do not apply, then the values

must be left entirely blank (entirely empty) or

the attributes deleted from the feed altogether --

na, n/a, or any similar value is never, ever, allowed.

 

all values submitted in a feed must be

either valid, per google's specifications,

or not submitted, at all.

 

first, try making the above fixes

and then resubmit the data-feed.

 

otherwise, shipping-error likely cannot be assessed

properly by what has been submitted in the forum

thus far -- forum-members cannot look into any

submitted data or any account details, whatsoever.

 

one possibility would be to post more specific

details here within the public forum -- such as,

the specific error, the error's context, and the

specific account settings related to shipping -- via

screen-captures -- and the exact data being being

submitted for an item, that is triggering the error,

so that other forum-members may be able to offer

more specific suggestions.

 

otherwise, the best likely course would be to recontact google --

indicating that the issue relates to the merchant-center-account

and shopping-ads, sometimes helps.

 

google is the final arbiter of all rules and policies.