AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

2.8K members online now
2.8K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me

Cannot post products because of website verification

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there! 

I cannot add any products because "something went wrong". I'm assuming this is because it thinks my website is not verified, but when I get sent to the verification page, both fields are checked green. 


How do I fix this? 

1 Expert replyverified_user

Re: Cannot post products because of website verification

Top Contributor
# 2
Top Contributor
if the site has been claimed then, the something-went-wrong
message is unlikely related to the verification and claim.

this message is more typically seen with a google-sheet used as a feed.

1) be certain that the live, standard, products feed has not
already been registered, by checking the feeds-tab of the
account -- generally, only one, single, live feed should
ever be registered, only once.
there should be only one, single, standard
products feed seen in the data-feeds list.

preexisting google-sheets cannot be re-registered and the live registered feed
should normally not be deleted -- unless a person at google indicates to do so.

any preexisting google-sheet should not be re-registered and the
one registered live, standard, products data-feed should normally
not be deleted, unless a person at google indicates to do so.

(2) be certain that popups and similar pages are not being blocked
by the browser-settings or a browser-plugin -- a google-spreadsheet
registration requires a popup-window to accept the permission-settings.

also, try clearing the browser's cache and
cookies before using the merchant-center.

otherwise, simply try a different browser such as chrome,

(3) be certain that a google-apps-account is not being used.

if a google-apps account is being used to access the merchant-center
then, a google-spreadsheet cannot be used as a registered feed-type --
regardless of which browser is being used -- other than a browser,
using a google-apps-account with the merchant-center is the most
common reason for that specific oops-error.

also, using a test-feed before submitting the live, standard, products-feed
is generally a best-practice and can help avoid many feed and related issues --

however, forum-members cannot look into account details --
forum-members can mainly offer suggestions based on the
information posted here in the public forums.

otherwise, a merchant-center product-listing-ads
support specialist may be contacted directly --