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Cannot post products because of website verification

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there! 

I cannot add any products because "something went wrong". I'm assuming this is because it thinks my website is not verified, but when I get sent to the verification page, both fields are checked green. 

 

How do I fix this? 

1 Expert replyverified_user

Re: Cannot post products because of website verification

Top Contributor
# 2
Top Contributor
if the site has been claimed then, the something-went-wrong
message is unlikely related to the verification and claim.

this message is more typically seen with a google-sheet used as a feed.

1) be certain that the live, standard, products feed has not
already been registered, by checking the feeds-tab of the
account -- generally, only one, single, live feed should
ever be registered, only once.
https://merchants.google.com/Home#feeds.dashboard
there should be only one, single, standard
products feed seen in the data-feeds list.

preexisting google-sheets cannot be re-registered and the live registered feed
should normally not be deleted -- unless a person at google indicates to do so.

any preexisting google-sheet should not be re-registered and the
one registered live, standard, products data-feed should normally
not be deleted, unless a person at google indicates to do so.

(2) be certain that popups and similar pages are not being blocked
by the browser-settings or a browser-plugin -- a google-spreadsheet
registration requires a popup-window to accept the permission-settings.

also, try clearing the browser's cache and
cookies before using the merchant-center.

otherwise, simply try a different browser such as chrome,

(3) be certain that a google-apps-account is not being used.

if a google-apps account is being used to access the merchant-center
then, a google-spreadsheet cannot be used as a registered feed-type --
regardless of which browser is being used -- other than a browser,
using a google-apps-account with the merchant-center is the most
common reason for that specific oops-error.

also, using a test-feed before submitting the live, standard, products-feed
is generally a best-practice and can help avoid many feed and related issues --
https://support.google.com/merchants/answer/1188998

however, forum-members cannot look into account details --
forum-members can mainly offer suggestions based on the
information posted here in the public forums.

otherwise, a merchant-center product-listing-ads
support specialist may be contacted directly --
https://support.google.com/merchants/contactflow