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Cannot log into Merchant Center. Adwords account active.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I'm in Google Chrome version 44.024.... and when I get to the Google Merchant Center homepage with Benefits and Features, click on the Sign in link, it just reloads the homepage. I can't get into Merchant Center.

My products expired around 7/23 and I need to resubmit my feed but there have been no alerts of any issues -- what's going on with the sign-in page?

Thanks!
Elizabeth Hyde

 

(previously posted under another thread but unfortunately using my personal account which is not affiliated with Adwords or Merchant Center. I didn't realize I needed to switch myself back to this profile....)

2 Expert replyverified_user

Re: Cannot log into Merchant Center. Adwords account active.

[ Edited ]
Top Contributor
# 2
Top Contributor


try logging out of google altogether, clearing the browser's
cache and cookies, re-login to the google account, and then
use the following direct link:
https://www.google.com/merchants/Home

otherwise, try a different browser altogether such as firefox.

otherwise, a support specialist should likely be contacted directly.

there are no alerts with respect to an about-to-expire feed;
the feed must simply be resubmitted monthly, about a week
before the expiration date, or immediately after a change to
the website or physical inventory (in stock) status occurs --
setting up a scheduled-fetch may also help in this regard.

 

for all other alerts, always (send results after processing data feeds) can

be selected within the general account-settings, under technical-contact --

a best-practice is to login to merchant-center-account every week to check

for any account, feed, or items, issues under the diagnostics-tab; google is

constantly crawling the website and submitted data for issues.

 

 

 

Re: Cannot log into Merchant Center. Adwords account active.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I have the same problem. When I try login I just get returned to the home page. I cleared the browser's cache and cookies, tried re-login to the google account using the following direct link:https://www.google.com/merchants/Home
Tried Chrome, Firefox and Explorer. The only contact info I can find is a phone number or email for adwords - I phoned and they can't help with login issues. AAAAAAAAAAAARRRRRRRRRRRRRRRRRHHHHHHHHHHHHH

Re: Cannot log into Merchant Center. Adwords account active.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Just tried to login from a different PC that I have never used with my Google account before . And unfortunately I still can't login

Re: Cannot log into Merchant Center. Adwords account active.

[ Edited ]
Top Contributor
# 5
Top Contributor

 

the merchant-center does not have a separate account --

merchant-center access is via the main google-account.


try navigating to the main google-site page --
https://www.google.com/
and be certain the account name
is in the upper-right-hand-corner.

otherwise, if the main google-account being used for
the merchant-center is a google-business-account or
a google-apps-account, there are separate contacts --
https://support.google.com/business/contactflow
https://support.google.com/a/answer/1047213

otherwise, if the google-account is via gmail --
https://support.google.com/mail/troubleshooter/2943007

otherwise, about the only general account help is here:
https://support.google.com/accounts/troubleshooter/2402620

after logging in to google, with the account
in the upper-right-hand-corner of the main
google-site-page, then re-try the following links --
https://www.google.com/retail/merchant-center/
https://www.google.com/merchants/Home

Re: Cannot log into Merchant Center. Adwords account active.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

No. This doesn't work. I'm having the exact same issue... I am already logged in too. Logged out and back in again. cleared cache, tried different browsers, incognito mode, etc. Nothing works.

 

Basically, hitting the 'Sign In', link on the top right, just brings me back to the home page. In fact, when I check the url for the 'Sign In' link, it's actually pointing to https://www.google.com/merchants/Home! So, of course, it will ever work!

 

No idea what's going on here.

 

 

Re: Cannot log into Merchant Center. Adwords account active.

[ Edited ]
Top Contributor
# 7
Top Contributor


first, there are two merchant-centers.

one is for google-wallet and payments --
https://support.google.com/payments/merchant/answer/1619772

the other is for submitting physical on-hand inventory for ads --
https://support.google.com/merchants/?hl=en#topic=3404818

be certain that the merchant-center for advertising is wanted.

the merchant-center home page (for ads) is indeed:
https://www.google.com/merchants/Home
https://merchants.google.com/Home?#merchantdashboard

if the main google-account is logged-in then, that link
should show the associated merchant-center-account --
there is no separate login-page for the merchant-center;
the home-page is tied directly to the main google-account:
https://myaccount.google.com/

be certain the main google-account shows the same

email used for signing-up with the merchant-center --

in the upper-right-hand-corner -- before trying the

merchant-center home-link.

however, if the merchant-center for payments is wanted,
and the merchant-center for product-listing-ads is not,
then, the above link will not work.

otherwise, if the issue still exists, a merchant-center
support-specialist at google may be contacted directly --
https://support.google.com/merchants/contactflow
when contacting google, be certain to indicate that the main
issue relates to the merchant-center for product-listing-ads.

otherwise, if the merchant-center for payments is
wanted then, unfortunately, this is the wrong forum.

Re: Cannot log into Merchant Center. Adwords account active.

Top Contributor
# 8
Top Contributor
Also make sure your account is registered for the Merchant Account. Having a Google account is not enough, you will need to register with your Google Account a Merchant Account. By clicking on sign in.
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Re: Cannot log into Merchant Center. Adwords account active.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Not sure if you're replying to me, but I am aware of this.

 

It's a long story, the reason I wanted to get back into my merchant account... Smiley Happy

 

In short, I was seeing if there was now a way of removing the account, and/or changing my country yet, which is affecting all my services. Ongoing for the last 2 years with Google promising me time and again they would look into it. Looks like they still haven't, I and doubt they ever will.

 

 

 

Re: Cannot log into Merchant Center. Adwords account active.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
WHY CAN NO ONE ANSWER THIS!!!?? OMG!