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Cannot create product filter based on category in new shopping campaigns

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The title says it all. When creating (or configuring) a new shopping campaign, the custom filter does not show the option to filter products by category.

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Marked as Best Answer.
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Accepted by topic author Jeroen F
December 2016

Cannot create product filter based on category in new shopping campaigns

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

It turns out product filtering based on category for a shopping campaign is not available in all countries. The target country of my campaign was Belgium, where that feature is not available, as described on the support pages:

 

> You can only subdivide by category when you target these countries: the US, the UK, Australia, Germany, France, Japan, Italy, the Netherlands, Brazil, Norway, Sweden, and Turkey.

 

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Cannot create product filter based on category in new shopping campaigns

Rising Star
# 2
Rising Star

Make sure that your products have been approved in Google Merchant, you can check this by going to Google Merchant > Products Lists

If they are in there, make sure you have assigned the category attribute

Also check you have linked Google Merchant to Adwords by clicking on the 3 dots in the top right corner and choose account linking. Make sure adwords is connected.

 

If you have multiple merchant accounts, when you create a Shopping campaign in Adwords, make sure you selected the correct account.

 

If non of this was helpful, I recommend contacting adwords

 

https://support.google.com/adwords/answer/7217785?visit_id=1-636171486052461510-3186988252&hl=en&rd=...

 

Hope it helps.

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Marked as Best Answer.
Solution
Accepted by topic author Jeroen F
December 2016

Cannot create product filter based on category in new shopping campaigns

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

It turns out product filtering based on category for a shopping campaign is not available in all countries. The target country of my campaign was Belgium, where that feature is not available, as described on the support pages:

 

> You can only subdivide by category when you target these countries: the US, the UK, Australia, Germany, France, Japan, Italy, the Netherlands, Brazil, Norway, Sweden, and Turkey.