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Can't upload business logo in Merchant Center

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to upload a business logo, in Merchant Center.

Business information > Logo > logo 2:1

 

These are the images I am trying to upload

https://www.officeresumes.com/wp-content/uploads/fb-profile-pic2000x1000-2.png

https://www.officeresumes.com/wp-content/uploads/fb-profile-pic2000x1000-1.png

 

I am meeting the image requirements

File format: PNG or SVG

Min. dimensions: 1000x500 pixels

Max. dimensions: 2000x1000 pixels

File size: max 5MB

 

I get the error: The uploaded file could not be verified to be an image. Please upload a different image.

 

How should I go about it?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Emmanuel F (Top Contributor)
April

Can't upload business logo in Merchant Center

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Posting solution for others, I resolved by following this:

Here are some tips to ensure that your store logo meets our requirements:

  • The logo you submit must belong to your store and match existing logos on your site. The image should be an actual logo and not a product image or other generic placeholder image
  • Logos must not be be distorted, blurred or contain watermarks
  • Logos must have a transparent background
  • Logos and any text in logos must be legible when scaled down to the smallest preview size in Merchant Center
  • Logos must be family safe and comply with the Shopping policies specified at https://support.google.com/merchants/answer/6149970

So basically I made sure the logo I was uploading was the same published on the site (just resized bigger), and the background to be transparent, and the upload went through just fine without any error. 

View solution in original post

Can't upload business logo in Merchant Center

[ Edited ]
Top Contributor
# 2
Top Contributor

Can't see anything wrong with the image, it follows all the requirements, I recommend contacting Google directly as it may be a technical issue which we as community members can't solve.

https://support.google.com/adwords/answer/7218750

 

Before you contact them, save the image to your computer and open it with an image editor, and save again as PNG. Might help.

 

Hope it helps.

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’
Marked as Best Answer.
Solution
Accepted by Emmanuel F (Top Contributor)
April

Can't upload business logo in Merchant Center

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Posting solution for others, I resolved by following this:

Here are some tips to ensure that your store logo meets our requirements:

  • The logo you submit must belong to your store and match existing logos on your site. The image should be an actual logo and not a product image or other generic placeholder image
  • Logos must not be be distorted, blurred or contain watermarks
  • Logos must have a transparent background
  • Logos and any text in logos must be legible when scaled down to the smallest preview size in Merchant Center
  • Logos must be family safe and comply with the Shopping policies specified at https://support.google.com/merchants/answer/6149970

So basically I made sure the logo I was uploading was the same published on the site (just resized bigger), and the background to be transparent, and the upload went through just fine without any error.