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Can't open merchant account

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# 1
Visitor ✭ ✭ ✭

I'm trying to verify...I've uploaded the verification upload HTML file several times, when I click on it, the file/page shows in my website, but the Google Merchant center page still says "verification failed."


I moved to the verification by Google Analytics account; i'm currently logged into my analytics account, looking at the analytics it's reporting for my website, but the Google Merchant page is still giving me a failed verification message saying that they can't find an Analytics account for this site.  


This is driving me bonkers.  Who do you contact if everything works but you still get failed verification messages?

1 Expert replyverified_user

Re: Can't open merchant account

[ Edited ]
Top Contributor
# 2
Top Contributor

the google-account used for verification and the
google-account used for the merchant-center
must be identical.

generally, verification is done via the webmasters (search) console --


general help for verification issues is via the webmaster-central help-forum --!categories/webmasters/verification

after the verification is completed, using the same account,
all that should need to be done is to claim the site within
the merchant-center; verifying and claiming are separate
steps but a common (google) account is required.

otherwise, a merchant-center support specialist may be contacted --