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Can't get products reviewed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello -

 

I have about 80 products that are currently set to "Awaiting Review". I loaded the products on July 2nd and they've been continually stuck in this state since. I've contacted support about one a day or every other day; and I've been told that the issue has been escalated, but I never get a follow up on what the problem is.

 

There's quite a bit of time, money, and effort in building the integration with Google Merchant Center. Our analysis is that it's one of the best vehicles for advertising our products, but if we can't get it to work or get any assistance, it's tough to justify the $$.

 

Thanks for listening to my rant.

 

David

Account # 103117887

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by KathleenG (Community Manager)
September 2015

Re: Can't get products reviewed

[ Edited ]
Top Contributor
# 2
Top Contributor


most delays in (awaiting) a review are usually triggered by a few issues; e.g.
(a) a potential policy violation of an item, image, site, or type of item;
(b) submitted data not adhering to the rules or policies of a target-country;
(c) a recently registered feed or existing feed with unreported (syntax) errors;
(d) an item that has not been updated with respect to the most recent policies;
(e) certain (feed) data updates -- such as a new product or any id updates;
(f) a feed that has not been updated (re-uploaded) in over a month;
(g) id values that are not unique or change per-item, or across multiple feeds;
(h) a landing-page or image that cannot be crawled properly, at all times;

also, under the diagnostics-tab, under the current-issues section --
try clicking on the account, feeds, and items, flagged or blue boxes.

if there are any obvious issues, simply make the corrections in the
feed or on the website and then re-upload the registered data-feed.

of course, if a support specialist is already handling the case,
or the case has already been escalated, the best likely course
would be to continue working directly with the person who
has already been assigned the case.

otherwise, also try submitting the following form:
https://support.google.com/merchants/contact/processing

otherwise, google does read the forums.

see also
https://support.google.com/merchants/answer/6231410
https://support.google.com/merchants/#topic=3404779
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/answer/6231410

View solution in original post

Marked as Best Answer.
Solution
Accepted by KathleenG (Community Manager)
September 2015

Re: Can't get products reviewed

[ Edited ]
Top Contributor
# 2
Top Contributor


most delays in (awaiting) a review are usually triggered by a few issues; e.g.
(a) a potential policy violation of an item, image, site, or type of item;
(b) submitted data not adhering to the rules or policies of a target-country;
(c) a recently registered feed or existing feed with unreported (syntax) errors;
(d) an item that has not been updated with respect to the most recent policies;
(e) certain (feed) data updates -- such as a new product or any id updates;
(f) a feed that has not been updated (re-uploaded) in over a month;
(g) id values that are not unique or change per-item, or across multiple feeds;
(h) a landing-page or image that cannot be crawled properly, at all times;

also, under the diagnostics-tab, under the current-issues section --
try clicking on the account, feeds, and items, flagged or blue boxes.

if there are any obvious issues, simply make the corrections in the
feed or on the website and then re-upload the registered data-feed.

of course, if a support specialist is already handling the case,
or the case has already been escalated, the best likely course
would be to continue working directly with the person who
has already been assigned the case.

otherwise, also try submitting the following form:
https://support.google.com/merchants/contact/processing

otherwise, google does read the forums.

see also
https://support.google.com/merchants/answer/6231410
https://support.google.com/merchants/#topic=3404779
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/#topic=3404778
https://support.google.com/merchants/answer/6231410

Re: Can't get products reviewed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Celebird - I know you work really hard on these forums. I just got a call from Google Merchant support folks that they have a specialist working on it now.

It's weird that I've had some about 15 products get approved. Anyway, I guess I have to wait Smiley Happy