AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
1.6K members online now
1.6K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Can i automatically receive an alert when items in the feed are disapproved?

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Issue:
I do not receive emails/alerts in case of "Temporary item disapprovals due to incorrect prices"

 

Settings in my Merchant account:

Business Information - Technical contact: set to my email adress
Send updates following data feed processing: set to 'Only if there is an error'

 

However i don't receive any emails.

 

Any thoughts on how to fix/activate alternative alerting system?

 

thanks

2 Expert replyverified_user

Can i automatically receive an alert when items in the feed are disapproved?

Top Contributor
# 2
Top Contributor

You don't get emails when that happens.

 

You should only get data feed error notifications and serious account issues, but not warnings.

 

I do not know any other solution other than checking in once and a while.

 

hope it helps

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

Can i automatically receive an alert when items in the feed are disapproved?

Top Contributor
# 3
Top Contributor

a best-practice is to inspect the merchant-center each time data is resubmitted;

as was indicated, there are currently no alternative notification methods for all

such issues that may exist within the merchant-center-account.

also, too frequent or too many such issues can trigger a disapproval or a
suspension at any time -- generally, google wants a long-term fix for such
issues so the issue is prevented from ever reoccurring -- or such items to
be removed as shopping-ads and alternative campaign-types/ad-formats

used to advertise such items.

a typical fix for the issue is to be certain that there is only one, single,
price seen on the landing-page and the landing-page price, submitted price,
default add-to-cart price, and any rich-snippet price on the landing-page,
all match exactly at all times and all include vat if applicable.