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Can Merchant Center suspend my account while I am upgrading my site

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# 1
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Few days ago I had problem. My merchant account was suspended because landing page did not work. But I need to upgrade my site from time to time. I need 10-20 minutes and no more. How I can upgrade my site and to prevent suspend my account in Merchant Center?

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1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Alex G
March

Can Merchant Center suspend my account while I am upgrading my site

[ Edited ]
Top Contributor
# 2
Top Contributor

yes --

google can suspend a merchant-center-account while upgrading a website.

google has very strict rules related to any downtime and shopping-ads.

generally, google requires that automatic-item-updates be disabled,
and all items being submitted be set to out of stock and resubmitted,
so that all inventory are removed from the listings and no inventory
items are available for the live ad-auctions.

disabling automatic-item-updates and resubmitting all items as
out-of-stock, must be done well in advance of any downtime --
typically, at least 24-72 hours before considering any downtime,
or any interruptions whatsoever, such as an upgrade.

any items left active for the auctions, or as live shopping-ads,
will usually trigger a policy-flag -- too much downtime, or too
frequent downtime, may trigger a much more serous policy

issue, such as suspension from the program.

see also
https://support.google.com/merchants/answer/6363310
https://support.google.com/merchants/answer/188489
https://support.google.com/merchants/topic/7293660
https://support.google.com/merchants/topic/7294770

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Alex G
March

Can Merchant Center suspend my account while I am upgrading my site

[ Edited ]
Top Contributor
# 2
Top Contributor

yes --

google can suspend a merchant-center-account while upgrading a website.

google has very strict rules related to any downtime and shopping-ads.

generally, google requires that automatic-item-updates be disabled,
and all items being submitted be set to out of stock and resubmitted,
so that all inventory are removed from the listings and no inventory
items are available for the live ad-auctions.

disabling automatic-item-updates and resubmitting all items as
out-of-stock, must be done well in advance of any downtime --
typically, at least 24-72 hours before considering any downtime,
or any interruptions whatsoever, such as an upgrade.

any items left active for the auctions, or as live shopping-ads,
will usually trigger a policy-flag -- too much downtime, or too
frequent downtime, may trigger a much more serous policy

issue, such as suspension from the program.

see also
https://support.google.com/merchants/answer/6363310
https://support.google.com/merchants/answer/188489
https://support.google.com/merchants/topic/7293660
https://support.google.com/merchants/topic/7294770