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CHECKOUT INCOMPLETE

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have recently setup merchant accounts separately for two websites using opencart, the feed are fine and had no errors when checked by googles pages.  But today and yesterday I get emails stating that the cart had issues...

CHECKOUT INCOMPLETE

 

Customers use the site like any other and place orders, make a payment and get shown the receipt with a list and prices of the items bought.

 

How can they claim that it is incomplete ?

 

I sent messages back asking for more information but all I get is a default email with weblinks and no information stating 'exactly' what they claim is wrong.

 

It's as good as them saying 'it don't work',  yeah but give me a bit more of a clue as to 'what' is not right.

 

Can someone please advise what do I do next ?

Re: CHECKOUT INCOMPLETE

Top Contributor Alumni
# 2
Top Contributor Alumni

HI Jason

 

Can you provide the website URL to your site?

 

Can you also detail what Google stated in the email?

 

Did it read something to this?

 

Does your site offer a secure checkout, either through your own website or alternatively a payment service such as paypal?

 

Do your customers see a confirmation of purchase screen after checkout?

 

Thanks

 

Tom Wilson
Freelance Adwords & Google Shopping Consultant

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