AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

4.7K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me


Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have recently setup merchant accounts separately for two websites using opencart, the feed are fine and had no errors when checked by googles pages.  But today and yesterday I get emails stating that the cart had issues...



Customers use the site like any other and place orders, make a payment and get shown the receipt with a list and prices of the items bought.


How can they claim that it is incomplete ?


I sent messages back asking for more information but all I get is a default email with weblinks and no information stating 'exactly' what they claim is wrong.


It's as good as them saying 'it don't work',  yeah but give me a bit more of a clue as to 'what' is not right.


Can someone please advise what do I do next ?


Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

HI Jason


Can you provide the website URL to your site?


Can you also detail what Google stated in the email?


Did it read something to this?


Does your site offer a secure checkout, either through your own website or alternatively a payment service such as paypal?


Do your customers see a confirmation of purchase screen after checkout?




Tom Wilson
Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.