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Bug in the diagnostic reporting and "Email Support" needs "Other"

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have 199 items that have invalid GTINs, but the diagnostic tables only show the first 50.  If I change it to 100 per page I still only get 50.  If I click on next page it doesn't do anything.

 

I went to report this as a bug, but there is nothing remotely close in the contact us email feature on merchant center, so I'm hoping this will find someone somewhere.   Thanks!

 

I was able to download the complete diagnostics report.  That will work for a workaround.

1 Expert replyverified_user

Re: Bug in the diagnostic reporting and "Email Support" need

[ Edited ]
Top Contributor
# 2
Top Contributor


the diagnostic-tab only ever shows examples or samples.

generally, the samples along with the downloaded report
should be used to find a pattern of an issue and then,
hand-inspect all items -- with the goal of designing a

long-term fix such that the issue never reoccurs and
never reoccurs for any item submitted.

also, feed processing and (diagnostic) reporting
do not necessarily report all issues accurately --
always review all rules, policies, and specifications
against all submitted data and the website.

usually, gtin should be from the upc bar-code
stamped directly on the product or package at
the factory by the manufacturer --
http://www.gs1.org/barcodes/ean-upc

that said, google does read the forums.