AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
1.6K members online now
1.6K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

Bug in the diagnostic reporting and "Email Support" needs "Other"

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have 199 items that have invalid GTINs, but the diagnostic tables only show the first 50.  If I change it to 100 per page I still only get 50.  If I click on next page it doesn't do anything.

 

I went to report this as a bug, but there is nothing remotely close in the contact us email feature on merchant center, so I'm hoping this will find someone somewhere.   Thanks!

 

I was able to download the complete diagnostics report.  That will work for a workaround.

1 Expert replyverified_user

Re: Bug in the diagnostic reporting and "Email Support" need

[ Edited ]
Top Contributor
# 2
Top Contributor


the diagnostic-tab only ever shows examples or samples.

generally, the samples along with the downloaded report
should be used to find a pattern of an issue and then,
hand-inspect all items -- with the goal of designing a

long-term fix such that the issue never reoccurs and
never reoccurs for any item submitted.

also, feed processing and (diagnostic) reporting
do not necessarily report all issues accurately --
always review all rules, policies, and specifications
against all submitted data and the website.

usually, gtin should be from the upc bar-code
stamped directly on the product or package at
the factory by the manufacturer --
http://www.gs1.org/barcodes/ean-upc

that said, google does read the forums.